Channels not playing after app update

[nickk]

We have confirmed an issue with playing some channels on some player devices with the HDHomeRun app releases 20260707/20260708 (the date code varies by player platform).

The issue has been fixed in HDHomeRun app release 20260710.

Windows, Mac, Fire TV (Amazon App store), and Apple TV - make sure the HDHomeRun app has updated to 20260710. You can check the app version in the Settings menu of the HDHomeRun app. Roku is not affected.

If you uninstalled and reinstalled be sure to go into Settings to set your Speaker Configuration again as the setting is lost when you uninstall.

Android:
UPDATE - Android app update is now live on the Google Play store.

iPhone/iPad:
UPDATE - iOS app update is now live on the Apple store.

What went wrong:
There are two missing filters in the release.
There is a missing video filter that only matters in devices that do not support MPEG2 natively and then only on progressive channels (ie 720p).
There is a missing audio filter that only matters when up converting from mono/stereo to 5.1 or 7.1, and only when the Speaker Configuration is set to 5.1 or 7.1. If the Speaker Configuration is left "Unconfigured" the code does a reversable up conversion that doesn't need the filter but also doesn't create a surround sound feeling.

[Haupman]

This new version broke ATSC 3.0 channels on the Shield. When tuning to a channel, it does not tune and the app crashes back to Shield home screen.

They work fine on Android devices.

[nickk]

This new version broke ATSC 3.0 channels on the Shield. When tuning to a channel, it does not tune and the app crashes back to Shield home screen.

They work fine on Android devices.

Problem reproduced on Shield. I will have an answer tomorrow.

[nickk]

A new Android / Fire release (20260713) has been submitted to the Amazon and Google app stores. It will take a day or so to come through.

[Haupman]

I have this new version but the video and audio stutter / break up like their are signal issues. But the Android phones play these channels without issues so I think the problem is still unique to the Shield.

[jasonl]

We would like to get some diagnostic data to see what is happening:

1. In a web browser go to http://hdhomerun.local
   NOTE: That address will go do the first HDHomeRun device found on your network. If you have more than one HDHomeRun device, use the "device ID" printed on the bottom of the unit instead of "hdhomerun" in the address. For example, if your device ID was 104FFFFF then you would go to http://104fffff.local
2. Click "System Menu"
3. Check the "Send diagnostic information" box (if this box is already checked, please un-check then re-check it)
4. Go back one page
5. Click "Channel Lineup"
6. Click on "Detect Channels"
7. After the scan finishes, open the HDHomeRun app
8. Go into the app settings: the gear icon in the top right corner of the "Live/Recorded/Discover/Tasks" page
9. Enable the option to "Send diagnostic information"
10. Watch a problem channel for at least 10 minutes

Reply back and provide us the device ID of your HDHomeRun and we will check the logs. You can find the device ID on a label on the bottom of the HDHomeRun itself.