Playback of DVR recording suddenly stops

[InTheBoilerRoom]

ISSUE: When watching a recording I will randomly and frequently experience sudden stoppage of playback and the app will return to the "Episodes" page of the recorded series. The app will also fail to remember where I was in the playback and I have to start back from the beginning and fast forward to the spot it stopped at. It does not consistently stop at the same spots. The recordings will usually work fine for about 10 minutes or so before the stoppage happens again.

I was experiencing this problem earlier in the year when I was watching recorded NFL games. It seems to only occur while watching a recording that is in-progress. This is definitely happening while watching World Cup matches that are in-progress. And I can confirm that I was able to watch the entirety of the USA match without error on my Fire TV Stick, and that was also a completed recording.

I have the following equipment:
CONNECT
FLEX 4K
SERVIO (DVR recordings are on this)
Fire TV Cube 3rd Gen (encountered the problem consistently on this device)
Fire TV Stick 4K (have not experienced the issue on this device)

I don't think that it is related to my Fire TV Cube, since that is a new device and it had been happening on my other Fire TV Stick that the Cube replaced. I had originally reported that issue five months ago on Reddit, but then I stopped experiencing it. Now that I am frequently watching in-progress recordings again, I am encountering the issue again.

[nickk]

That is caused by a timeout where the player hasn't received video through the network for 10 seconds.

First, make sure you have the latest HDHomeRun app installed on your Fire Cube as earlier versions had a shorter timeout.

Is the Cube connected via WiFi or Ethernet? Is it possible it is on the edge of WiFi reception and struggling to get data through?

[InTheBoilerRoom]

Thanks for the reply. I'll double check the app version, but it should be the latest, since I only just upgraded to the cube a couple weeks ago.

The cube is ethernet hardwired via a USB 3.0 to 1gbps cable, going through a network switch that the SERVIO is also connected to.

[InTheBoilerRoom]

HDHomeRun app version is 20260123 (App) / 20260608 (UI)

[InTheBoilerRoom]

I was just testing playback of an in-progress recording on my Windows PC, and I am not experiencing this issue there, so it must be an issue with the Fire TV app. I couldn't force any updates on the Fire TV beyond the app version I listed in the previous reply in this thread. Any further thoughts?

[InTheBoilerRoom]

Checking in again, since this is still happening. Based on the information I provided earlier in this thread, is there anything else that can be done to address this issue? I can submit diagnostics if that would be helpful. This is still quite a problem.

[rikd]

Checking in again, since this is still happening. Based on the information I provided earlier in this thread, is there anything else that can be done to address this issue? I can submit diagnostics if that would be helpful. This is still quite a problem.

What USB3 Ethernet adapter do you have?
Have you tried with just the built in 10/100 Port on the Cube?
What switch is the Cube connected to?
Have you tried changing out ethernet cables - to/from cube and to/from servio?
Does your switch have a web interface? and if so can you check if the ethernet connection for the Cube is Full Duplex and not Half Duplex?

[InTheBoilerRoom]

The USB3 Ethernet adapter is a UGREEN adapter. I use this instead of the built in 10/100 ethernet port for better stability while watching my high bitrate 4K videos via ****. I have not tested watching recordings on HDHomeRun using the built in port.

The cube and my SiliconDust devices are connected via a TP-Link unmanaged switch (TL-SG1024S). All devices are on the same VLAN.

I opened up a ticket and will submit diagnostics when I encounter the issue again, but I'll keep providing info in this thread in case anyone else runs into similar issues and is looking for information.

I will try different cables and ports after I have encountered the issue again and submitted diagnostics.