Apple TV: Resume from Pause not working

[boscom]

I am using HDHR from Apple TV. When I pause a show, and try to resume it past a few minutes, it does not resume from where it was paused. Instead, it resumes for a few seconds from where it left off, then it pixelates, and skips to the current time. The resume feature is basically not available for a live show.

On the other hand, I've tested this on HDHR on iPhone and it works flawlessly.

Are others having the same issue? Is this a known issue or bug? Are there any plans to fix it?

[jasonl]

Do you have an HDHomeRun DVR running on the network?

[boscom]

Yes, it’s on the network. I don’t think I’d be able to watch TV if it wasn’t on the network, right? I’m still new to this so I don’t know it’s there’s a config that allows you to use this without being network connected.

[NedS]

Do you have a USB hard drive connected to your FLEX?

[boscom]

Yes, and actively recording shows daily.

[jasonl]

I'm seeing an issue here with it as well. I have reported it to our Apple TV team to investigate.

[boscom]

Thx Jason!

[boscom]

Hi @jasonl, do you have an update on this issue? I still see the resume from pause not working as I would expect it to. There is a very short window where it will work, but once you cross say 5 minutes, it skips forward shortly after resuming. My feeling is that it is only using internal memory to cache the running show, and when it hits the max, it skips forward possibly all the way to the point of the live stream. Instead, I would expect it to use the attached USB hard drive in addition to the internal memory to buffer potentially hours of live TV. I'm curious what the team has found, and if there's a timeline for fixing it. Thanks!

[jasonl]

I think it got fixed internally, but didn't get released because we are working on a fix for the video hiccups that happen for the first minute or two after changing channels.

[boscom]

Hi @jasonl, I thought I'd check in again on this issue since it's been a few months and I'm still seeing this issue. Any updates?

[jasonl]

The new version was released today, can you make sure you are updated and see if it still happening?

[boscom]

Hi Jason, I haven't done extensive testing, but I did notice that the resume from pause appears to be working fine now. I paused a show for at least 15 min and it resumed and played normally without skipping ahead to the current time. Thanks so much for fixing this issue!

With the good, there is a new unexpected behavior. When you have been playing a show say from the beginning (let's say 6pm), then exit out to the guide for some time (let's say 5 min), and then return back to that show, it starts the show from the beginning (6pm). We didn't understand what was happening until we realized we had seen the same thing a few times in a row. I'm guessing this is a side effect from the fix above, but I'll let you confirm.

[leerandall]

Jumping to live TV after resuming from pause is not limited to the Apple TV platform. It happened to me yesterday on Windows 10, and it wasn't the first time it happened for me either. It's rare, but it happens.

[jasonl]

Hi Jason, I haven't done extensive testing, but I did notice that the resume from pause appears to be working fine now. I paused a show for at least 15 min and it resumed and played normally without skipping ahead to the current time. Thanks so much for fixing this issue!

With the good, there is a new unexpected behavior. When you have been playing a show say from the beginning (let's say 6pm), then exit out to the guide for some time (let's say 5 min), and then return back to that show, it starts the show from the beginning (6pm). We didn't understand what was happening until we realized we had seen the same thing a few times in a row. I'm guessing this is a side effect from the fix above, but I'll let you confirm.

Is this a show that the DVR is recording? You're selecting it in the guide and expecting it to start at the live point, but it is instead starting at the beginning of the recording?