Windows Viewing app black screen

[bandit5731]

Hello,

i cannot view any channels using the hdhomerun software on windows. Version used 20250603(app) / 202508122 (ui)
windows 11 26100.6584
265k processor with 9070xt video card
HDHomeRun CONNECT 4K
Model: HDHR5-4K
Device ID: 1080EACC
Firmware: 20250815

i just get a black screen when tuning to any channel. any help would be appreciated.
tuner works as i can watch using emby. I can also go to tuner ip and download the stream. Any Help would be appreciated

[jasonl]

Can you unplug the Dual and try with just the CONNECT 4K connected?

[bandit5731]

I'll give this a try tomorrow night and report back. Thx

[bandit5731]

Can you unplug the Dual and try with just the CONNECT 4K connected?

removing the duo it now works. before the 4k was also selected. is this an app bug?

Thanks

[jasonl]

I think a UI bug, it doesn't appear to be properly handling Dual devices that are present but don't have a stored channel lineup.

[bandit5731]

I think a UI bug, it doesn't appear to be properly handling Dual devices that are present but don't have a stored channel lineup.

ok. when i was in the hdhomerun setup app it showed channels for both.
i dont need the extra tuners often, but it is nice in case.

thanks

[jasonl]

Plug the Dual back in, run a channel scan on it in HDHomeRun Setup, and then try the app again.

[bandit5731]

Plug the Dual back in, run a channel scan on it in HDHomeRun Setup, and then try the app again.

Seems to now be working. i verified it was grabbing the channel from the duo from the hdhomerun config gui app.