[*]Can I send my unit back to you and you fix my actual unit instead of sending me a refurbished unit? This way when I get it back I know what was wrong and can keep an eye peeled for this one particular issue.
Given the symptom the unit will be replaced, not repaired. The old unit will be ...

The warranty is the original warranty, or the RMA date + 90 days, whichever is longer.


Hi Nickk,

That's good to hear that I'll at least have a little time to verify the replacement unit works properly.

What about someone there going through your supply of refurbished units to find one ...

The warranty is the original warranty, or the RMA date + 90 days, whichever is longer.


Hi Nickk,

That's good to hear that I'll at least have a little time to verify the replacement unit works properly.

What about someone there going through your supply of refurbished units to find one that ...

The warranty is the original warranty, or the RMA date + 90 days, whichever is longer.


Hi Nickk,

That's good to hear that I'll at least have a little time to verify the replacement unit works properly.

What about someone there going through your supply of refurbished units to find one that ...

So you can assure me that the exchanged unit I receive is effectively brand new, never connected, never used. Just purchased by an Amazon customer and then returned in brand new condition?
Not sure how you are getting "never connected, never used" from my post. No such assurance will be made ...

BTW - Refurbished units are almost always from unwanted-purchase returns. We have Amazon set to return to us rather than put back on the shelf as new. We run all unwanted-purchase returns through full production testing and load testing when we get them back.


Hi Nickk,

So you can assure me ...

Hi jph,

What??? Why would I not want it fixed? I don't know what you read that makes you think I don't want it fixed but I absolutely do want a working DVR. But I also don't want to get someone else's broken device.

Maybe you've had good luck with refurbished devices. If so, that's great for you ...

Hi Nickk,

When you take your car into the shop, when you pick it up what's the first thing you do? You try to reproduce the issue. If it made a funny noise when turning left, the first thing you do is turn left.

With a refurbished unit I have no idea what happened to the device. Maybe it was some ...

Hi Nickk,

I just sent the e-mail. But, I specified that they would need to first send me the replacement. After dealing with this issue for nearly 2 years making me do without the device during shipping both ways plus processing time on your end is not acceptable.

And, I also specified they would ...

Hi Nickk,

Yes the external drive has its own power supply.

No, I did not intentionally power cycle the FLEX 4K at either of those times. I did it yesterday (Friday, Oct 31, 2025) in the morning.

Does the log show the reason for the power cycle?

Larry.

P.S. I'm waiting to hear back from you ...

Hi Nickk,

What I don't understand is why the logging is only for a limited time. This makes diagnosing issues like this one really difficult.

Speaking as a retired software developer there should be some flag that could be set to start logging and would keep logging until the flag is changed. You ...

Hi Nickk,

Are the diagnostic logs the same ones I can view as, "System Logs?"

If not, how can I check them from here?

If these are logs that are available there but not on my device, shouldn't this information been available to help to diagnose the issue almost 2 years ago?

Thanks,
Larry.

Hi everyone,

I'm going to try to be calm here but as you can imagine, I'm pissed!

I bought my FLEX 4K almost 2 years ago and it's been crashing regularly since new. After over a year of this issue and Silicondust not being able to resolve this issue it was suggested that I try replacing the AC ...