HDHomeRun FLEX 4K crashing regularly for nearly 2 years!

[lschwarcz]

BTW - Refurbished units are almost always from unwanted-purchase returns. We have Amazon set to return to us rather than put back on the shelf as new. We run all unwanted-purchase returns through full production testing and load testing when we get them back.

Hi Nickk,

So you can assure me that the exchanged unit I receive is effectively brand new, never connected, never used. Just purchased by an Amazon customer and then returned in brand new condition?

Thanks again,
Larry.

[nickk]

So you can assure me that the exchanged unit I receive is effectively brand new, never connected, never used. Just purchased by an Amazon customer and then returned in brand new condition?

Not sure how you are getting "never connected, never used" from my post. No such assurance will be made.

[KeithAbbott]

If this goes on long enough, the unit will fall out of warranty.

[lschwarcz]

So you can assure me that the exchanged unit I receive is effectively brand new, never connected, never used. Just purchased by an Amazon customer and then returned in brand new condition?

Not sure how you are getting "never connected, never used" from my post. No such assurance will be made.

Hi Nickk,

A while ago I manufactured a product that I too sold on Amazon. I only ever had one customer return the product. They had opened the box but did not use it at all.

I came to the “never connected, never used” conclusion from what you wrote, my experience as a former Amazon seller and jumping to a not totally logical conclusion .

You had posted, “Refurbished units are almost always from unwanted-purchase returns.” In my experience of one of my customers returning an unwanted item to Amazon it was unused. From this I made the error in logic of “Gross Generalization” to think that you could select a particular device that was returned but not used. Not one that a customer had tried out and then returned.

And KeithAbbott also made a good point about my warranty expiring soon. When I receive a replacement unit, does my warranty still expire on December 4, 2025? If so that gives me less than a month to fully test the unit to determine if it works properly.

Don’t forget, it seems that the replacement unit could be a perfect condition device returned from Amazon or a defective one that needed repair. Regardless of how good a job your repair group does, it’s possible that the unit I get has either the same issue it originally had, or some totally new issue introduced while being serviced. Remember my prior comment about intermittent issues?

And the “cross shipping” is still not a viable solution for me. Especially right now.

My TV provider is YouTube TV. Right now, they are in a contract dispute with Disney. I’ve been using my FLEX 4K as a backup DVR just for such occasions. This is why the occasional crashing has taken me so long to find.

Right now I’m recording all the shows I watch on ABC on the FLEX 4K. If we “cross ship” that means that I would miss what ever shows are aired on ABC until I get the replacement.

This is why I also suggested that I give you a credit card deposit. When you get my returned DVR, you then refund the deposit (or just keep the CC info in case I don’t return it).

Thanks again for your help,
Larry.

[nickk]

The warranty is the original warranty, or the RMA date + 90 days, whichever is longer.

[lschwarcz]

The warranty is the original warranty, or the RMA date + 90 days, whichever is longer.

Hi Nickk,

That's good to hear that I'll at least have a little time to verify the replacement unit works properly.

What about someone there going through your supply of refurbished units to find one that was an Amazon return but not used? Or at least doesn't look used or damaged?

And could we do the return where I give you a deposit, you send the replacement and I then send my original back to you? I'd rather not wait until YouTube TV resolves their dispute with Disney to swap units.

Thanks,
Larry.