We would like to get some diagnostic data:


Please go to http://hdhomerun.local
If it tells you that a firmware update is available, please install it
Click System Status
Check the Send diagnostic information box
Go back one page
Click Channel Lineup
Click on Detect Channels



Reply back ...

There might not be much you can do for those specific recordings. The Roku video player will freak out at minor data errors, even if the video itself is entirely playable and said errors don't affect the visible data. What can often be done is improving reception with the antenna to help minimize ...

chapster wrote: Fri Jul 11, 2025 6:47 pm Could you share the solution in here? Other people are having this problem...

For that customer they had a defective unit that needed to be replaced. Your situation appears to be different and unrelated to this problem.

How does it look now?

Eh? There is no transparency here. We are being entirely opaque. We have not told you what it is, what to expect, or when to expect it. You don't have to trust us. You don't have to believe us. We owe you nothing, and you owe us nothing. No transaction has occurred here. This thread was supposed to ...

Things made in China have new significant costs (and the future is murky on additional costs). We were going to manufacture in China, now we are going to manufacture in Taiwan. That is the only thing that I know of that has added significant time to the product's rollout.

If it looks like I'm ...

Without getting too into civics 101, something happened that changed how importing products into the US works, that has disrupted everyone in the consumer electronics space (and really, everything made internationally). Thankfully, we have experience with Taiwan already, as that is where we ...

Each viewing client makes its own connections to the HDHomeRun and to the DVR, so it's possible for one viewing client to have live TV without DVR. What are you using as the DVR? A FLEX with USB drive, a NAS, a PC or Mac, etc?

Updated

Replied to your support ticket.

Pressing "Back" on the Talon remote works fine though, right? I gotta find where I placed my Talon remote, but I will check as soon as I can locate it.

There were three scans in your diagnostic data, and the first two showed fairly weak signal. The third and most recent scan shows very healthy signal level. Did you change/fix something on your side, and are you getting better reception now?

Changing the e-mail address will change the DVR key. I have e-mailed you your new DVR key.

Did you try scanning from the web UI (assuming you tried from the app?) and make sure that "Cable TV" was selected from the drop-down menu? http://15204D0F.local

Doing a search for "HDHomeRun" should show the Amazon app store page with an option to update. If not, uninstalling the app and reinstalling it should also give you the most recent version.