Search found 268 matches

by NedS
Wed Jul 28, 2021 3:59 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: no channels found - BENCNET
Replies: 2
Views: 6

Re: no channels found

This does appear to be a software issue. I have 3 hdhomeruns now (My new quatro arrived yesterday) and they all exhibit this problem of the hdhomerun app not finding channels most of the time. Sometimes it does work, but rarely. And it only just started happening, maybe an auto update broke it for ...
by NedS
Wed Jul 28, 2021 3:56 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Scribe Quatro reboot loop
Replies: 1
Views: 30

Re: Scribe Quatro reboot loop

My Scribe Quatro just went offline and cannot be seen on the "My HDHomeRun" page. It seems like it is in a reboot loop. A red light appears on the Ethernet LED and then both Ethernet lights go off, and then the green ready light comes on and I can hear the drive seek. A few seconds later the proces...
by NedS
Wed Jul 28, 2021 3:48 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Fire TV Audio Sync Issues
Replies: 5
Views: 199

Re: Fire TV Audio Sync Issues

We have a new version of the Android app that might have an impact on this issue. Amazon takes a little longer than Google to approve updates and roll them out, so if you would like, you can try sideloading: https://www.aftvnews.com/sideload-apk-app-amazon-fire-tv-stick-lite-cube-edition-firestick-d...
by NedS
Wed Jul 28, 2021 3:42 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Can not setup new task from Discover. There was an error while retrieving episode data request timed out.
Replies: 1
Views: 34

Re: Can not setup new task from Discover. There was an error while retrieving episode data request timed out.

Lots of intermittent DNS errors in the logs. It eventually works, which is the only way we can see the diagnostic logs, but likely fails when it isn't able to make the connection to our guide/DVR server. I will see what I can find out about this.
by NedS
Tue Jul 27, 2021 7:08 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Audio and Video Stuttering Amazon Fire Stick
Replies: 4
Views: 236

Re: Audio and Video Stuttering Amazon Fire Stick

I just started experiencing a stuttering issue in my Fire Stick as of last night (7/26). It occurs when playing an ongoing recording of live TV, but only after fast forwarding (e.g. after skipping commercials). If I pause, back out to the recordings menu, then start the recording back up, the stutt...
by NedS
Mon Jul 26, 2021 7:35 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: no channels found
Replies: 8
Views: 265

Re: no channels found

Alcuz wrote: Mon Jul 26, 2021 7:31 pm Done. What was the issue? Thanks again.
Hard to say for sure from the diagnostics, but the signal levels don't look right. We'll send you a new unit and have our engineers investigate when the old unit is sent back.
by NedS
Mon Jul 26, 2021 7:22 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: no channels found
Replies: 8
Views: 265

Re: no channels found

I’ve been having the same issue starting today. I set up my HD Homerun Flex 4K and received over 50 channels. Everything worked perfectly until today. I’ve rechecked all connections and selecting to send diagnostics. Device ID: 10A01256 Firmware: 20210624 Please open a support ticket and we will ar...
by NedS
Mon Jul 26, 2021 3:57 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Mac Mute Keyboard Shortcut?
Replies: 2
Views: 59

Re: Mac Mute Keyboard Shortcut?

At the moment, no, but we can look into it.
by NedS
Sun Jul 25, 2021 5:29 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Fire TV Audio Sync Issues
Replies: 5
Views: 199

Re: Fire TV Audio Sync Issues

We would like to get some diagnostic data: Please go to the http://my.hdhomerun.com/ site Click your HDHomeRun's device ID If it tells you that a firmware update is available, please install it Click System Status Check the Send diagnostic information box Go back one page Click Channel Lineup Click ...
by NedS
Sun Jul 25, 2021 5:28 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HDHR-US pixelating (also wondering if newer/beta FW available)
Replies: 1
Views: 54

Re: HDHR-US pixelating (also wondering if newer/beta FW available)

That's the latest firmware for the DUAL model that you have. The newer units have improved tuners, so some discrepancy between older and newer units is expected. That being said, the first thing to try is seeing if a different power supply will improve anything. The DUAL will need a power supply wit...
by NedS
Sat Jul 24, 2021 10:02 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Live DRM viewing with android app broken
Replies: 11
Views: 257

Re: Live DRM viewing with android app broken

Update here, my 3rd shield was working when I went to check it again. Not sure when that happened because I was focusing my troubleshooting on the other non-working one, which is still not working. So I'm down to 1 device with the issue. Hoping this means it is just a matter of time or number of DR...
by NedS
Sat Jul 24, 2021 10:00 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Subtitles are always on by default on app load
Replies: 8
Views: 373

Re: Subtitles are always on by default on app load

@NedS any updates on resolving this issue? Unfortunately, I'm having inconsistent results in trying to replicate the issue. The current theory is that sometimes the app isn't correctly detecting when volume is muted or not. Or the toggled state is starting out inverted, somehow. I will press the is...
by NedS
Sat Jul 24, 2021 9:52 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: New Install, TA's Not Working with Prime and CableCARD
Replies: 34
Views: 1509

Re: New Install, TA's Not Working with Prime and CableCARD

Anything more specific to tell Charter/Spectrum? This is like the third or fourth T.A. they've tried. Other than just asking for another unit, there's not really anything special about the TA. They tend to hold on to older units, and I wouldn't be surprised if they put your bad unit back into servi...
by NedS
Sat Jul 24, 2021 9:50 pm
Forum: Third Party Software
Topic: Roku interface overhaul?
Replies: 2
Views: 123

Re: Roku interface overhaul?

While there are certain limitations on the Roku platform, we do endeavor to improve where possible. Most of the other platforms benefit from basically sharing the same UI, which allows faster development. Roku and Apple TV are two official clients that require significant platform-specific UI work, ...
by NedS
Fri Jul 23, 2021 5:45 pm
Forum: Guide Issues
Topic: Guide Data Mismatch - 50266
Replies: 7
Views: 156

Re: Guide Data Mismatch - 50266

MCC22 and MCC22HD are the only two options I see. Ok, so has the issue been forwarded over to gracenote to provide you with the correct options? Correct. There might be another listing that I'm not finding, and they should be able to tell me that correct ID, or they're missing a listing, and they w...