Guide is down

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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Thunderthud
Posts: 742
Joined: Sun Apr 12, 2015 6:59 am
Device ID: 1080B565, 1322B8A6, 13257C3D, 1041CFDB, 10514020, 101886A, 10120815
Location: Virginia
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Guide is down

Post by Thunderthud »

No guide info available. Thought this was only supposed to be yesterday. Thanks

mimmic
Posts: 121
Joined: Fri Jan 08, 2016 7:18 pm
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Re: Guide is down

Post by mimmic »

Same issue here

nickk
Silicondust
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Joined: Tue Jan 13, 2004 9:39 am
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Re: Guide is down

Post by nickk »

It is being worked on...

HowieDoin
Posts: 23
Joined: Sat Oct 15, 2022 3:31 am
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Re: Guide is down

Post by HowieDoin »

Can’t play my recordings either. Technology and progress don’t ever work well. Fix it, please.

keyrock
Posts: 2
Joined: Thu Sep 29, 2022 3:19 pm
x 1

Re: Guide is down

Post by keyrock »

Same issue but i got logged out and cannot login anymore. When i press the login button, nothing happens

HowieDoin
Posts: 23
Joined: Sat Oct 15, 2022 3:31 am
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Re: Guide is down

Post by HowieDoin »

I hate this “update” in so many ways.

bslocum1@yahoo.com
Posts: 1
Joined: Fri Mar 28, 2025 3:48 pm
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Re: Guide is down

Post by bslocum1@yahoo.com »

No channels working, no guide, can only see/play recordings - support called me back - one of the guide server database servers went down and they're working on it - hope to have it back up in the next few hours.

lswartz
Posts: 18
Joined: Thu Sep 24, 2015 5:53 pm
Device ID: 1510061C Scribe Duo
Location: MD
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Re: Guide is down

Post by lswartz »

Thanks Nickk, working on it is good to know. My GUI works but DVR is a sad no.


Issue resolved, thanks.
Last edited by lswartz on Sat Mar 29, 2025 5:29 am, edited 1 time in total.

NedS
Silicondust
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Re: Guide is down

Post by NedS »

HowieDoin wrote: Fri Mar 28, 2025 3:41 pm I hate this “update” in so many ways.
The UI update is completely unrelated to the short guide outage we just had.

ronj
Posts: 223
Joined: Mon Sep 05, 2022 2:17 pm
Device ID: 10A47292
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Re: Guide is down

Post by ronj »

It's more than the guide data for me. Everything related to guide and DVR is down (guide data, images, dvr tasks, recordings are blank, etc.). It's essentially a full outage.

EDIT: It's back working now!
Last edited by ronj on Fri Mar 28, 2025 4:59 pm, edited 1 time in total.

NedS
Silicondust
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Joined: Mon Dec 10, 2018 12:38 pm
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Re: Guide is down

Post by NedS »

Nick is moving servers. There's a fallback server, but it looks like things didn't automatically fall back. If you are still having issues then it might be a DNS delay, as records update/propagate.

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