ERROR: Please run a new channel scan in the HDHomeRun app

[billmackintosh]

When running the EACapture application on my Windows 11 26H2 desktop PC, it gives the following error message:

First launch
Found: HDHomeRun CONNECT QUATRO 10730761
Found: HDHomeRun CONNECT 4K 10801686
Found: HDHomeRun CONNECT QUATRO 10701E2A
Chosen: 10801686
ERROR: Please run a new channel scan in the HDHomeRun app: Settings menu, Channels
Check-in failed: HDHomeRun 10801686 failed 1 check(s) - see the errors above.
Will retry in 10 minutes.

Selecting Retry presents the same error message.

I have re-run the channel scan on the HDHomerun app installed on my PC. The tuner is on the latest firmware:

HDHomeRun CONNECT 4K
Model: HDHR5-4K
Device ID: 10801686
Firmware: 20261107

[joelb]

Same with mine.