Nextgen channel crash - JimmyD

[JimmyD]

I bought an HD home run flex 4K and mostly love it however with my three separate Samsung TV and fire stick 4K combinations the HD home run app crashes when trying to access a next GEN channel or recording. So I contacted customer service and quickly got a reply, which was very encouraging, which led to the comment, “We are going to submit an update to Amazon in the next few days and you should have a fix by next week”Unfortunately, that was weeks ago and no fix and customer service has been silent. Any help?

[nickk]

Do you have a ticket number?

[JimmyD]

[#256786] 10AF9533 FLEX 4K


On 8/6/26:

Our engineering team has identified the bug causing the crash and fixed it internally. The app is undergoing testing now with the goal of submitting to Amazon tomorrow, and it should go live sometime next week.

- Silicondust Support

[nickk]

That was released last month. What version of the app is reported in Settings (inside the HDHomeRun app)?

[JimmyD]

I think it says 20260710 (app) and 20260820 (UI)

[JimmyD]

Amazon App Store lists the last updated as 7/31/26

[JimmyD]

Any thoughts on how to resolve? Thank you!

[nickk]

There is an app update in the Amazon app store - can you please test with the new version.

[JimmyD]

Received the updated app and everything appears to be working. Thank you! You far exceeded my expectations! Let me know if I can help somehow in the future.

[howardc1243]

I bought an HD home run flex 4K and mostly love it however with my three separate Samsung TV and fire stick 4K combinations the HD home run app crashes when trying to access a next GEN channel or recording. So I contacted customer service and quickly got a reply, which was very encouraging, which led to the comment, “We are going to submit an update to Amazon in the next few days and you should have a fix by next week”Unfortunately, that was weeks ago and no fix and customer service has been silent. Any help?

when you're talking too nickk you're talking to the boss.