HDFX-4K Not Picking Up ANY Channels

[TommyC]

Model: HDFX-4K
Device ID: 10A9E487
Firmware: 20260326

My HDHR Tuner is not picking up any channels. It had been working very well (6-8 months ago) with an attic antenna. I got away from OTA for a while, and now it doesn't pick up any channels. I have tried the following:

Rescanned - 0 Channels
Updated firmware
Moved the attic antenna closer to the HDHR and used a shorter coax.
Used another antenna (one of the TV Set top ones) with its own cable (which worked well directly connected to the tv before and after the HDHR trial)
Put a 1 to 2 splitter in line with the antenna.

After each of these steps I rescanned and got no channels.

The firmware updated fine and I can ping the HDHR box from the network, so I believe my problem is in RF land.

What am I missing and what should my next steps be?
Thanks,
Tommy

[NedS]

Please open a support ticket and we will get you a replacement unit: https://www.silicondust.com/contact-support/