We need a statement from HDHR on this outage
We need a statement from HDHR on this outage
Before People start changing things in the dark, make a statement about what has happened. The last time this happened about 10 days ago people wasted a lot of time with try this and try that for no need. IF THEY HAD KNOWN IT WOULD HAVE HELPED. Please tell us somehow what is happening.
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Onlinesigncarver
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Re: We need a statement from HDHR on this outage
Its an issue with the new ui that got pushed out (20260105a)
Hopefully they will push a new one out asap but until then there isn't anything anyone can do if they restart the app... so if yours app is currently working, don't exit until fixed
Hopefully they will push a new one out asap but until then there isn't anything anyone can do if they restart the app... so if yours app is currently working, don't exit until fixed
Re: We need a statement from HDHR on this outage
UI has been now been reverted to an earlier version and problem has gone away.signcarver wrote: Mon Jan 05, 2026 12:38 pm Its an issue with the new ui that got pushed out (20260105a)
Hopefully they will push a new one out asap but until then there isn't anything anyone can do if they restart the app... so if yours app is currently working, don't exit until fixed
IMO Three hours between first forum post of problem and resolution is very good responsiveness
Re: We need a statement from HDHR on this outage
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UI has been now been reverted to an earlier version and problem has gone away.
IMO Three hours between first forum post of problem and resolution is very good responsiveness
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My issue wasnt with how fast the problem was fixed. I agree this was very responsive. My concern was for all the people who had no idea what was happening and they started changing things to try and fix it when there was nothing they could really do. I seem to remember someone rebuilding a Raid setup the last time because they thought it might be their issue. All because there had be no communication from anyone that there was a central issue causing the problem.
I am just asking for something as simple as an email notification. Certainly SD has the ability to do that with very little trouble.
UI has been now been reverted to an earlier version and problem has gone away.
IMO Three hours between first forum post of problem and resolution is very good responsiveness
[/quote]
My issue wasnt with how fast the problem was fixed. I agree this was very responsive. My concern was for all the people who had no idea what was happening and they started changing things to try and fix it when there was nothing they could really do. I seem to remember someone rebuilding a Raid setup the last time because they thought it might be their issue. All because there had be no communication from anyone that there was a central issue causing the problem.
I am just asking for something as simple as an email notification. Certainly SD has the ability to do that with very little trouble.
Re: We need a statement from HDHR on this outage
I didn't have any issues, are you on early access or standard access?
Re: We need a statement from HDHR on this outage
I was just stating an opinion about something that I think would be helpful on a service that has this many users who rely on it. My post was more for the powers that be and not really to start a argument about it. Maybe I am insane thinking we wouldnt want to notifiy people of an outage as soon as possible but I dont think so. Not really anything to argue. Is there???