We have had a scribe Quattro for I suppose three years or so (as I haven't gotten around to finishing the mythtv that it's supposed to be feeding). It did fine with a simple RCA antenna on our front porch (and actually does better on the weaker subchannels than our Sony 55")
We moved a few days ago, and now it's lost channels and can't find them!
I've rescanned about a dozen times, from both the appletv and my Mac, and they don't return. However, on the first scan, it did pick up channel 37, which we couldn't get at the old place.
It's not blockage; those channels worked fine right until they disappeared (my wife's favorite morning news is on one). When I plug the same antenna directly to a television, these channels come in fine.
At this point, I'm just plain baffled.
Channels lost and can't be found!
Re: Channels lost and can't be found!
hmm.
I moved it upstairs and found a high position where it gets them all.
But that suggests that the tuner is far less sensitive than a television? whereas previously it was noticeably better on a week signal than our Sony?
I moved it upstairs and found a high position where it gets them all.
But that suggests that the tuner is far less sensitive than a television? whereas previously it was noticeably better on a week signal than our Sony?
Re: Channels lost and can't be found!
We would like to get some diagnostic data:
Reply back to this post and provide us the device ID of your HDHomeRun and we will check the logs. You can find the device ID on a label on the bottom of the HDHomeRun itself.
- Please go to http://hdhomerun.local
- If it tells you that a firmware update is available, please install it
- Click System Status
- Check the Send diagnostic information box
- Go back one page
- Click Channel Lineup
- Click on Detect Channels
Reply back to this post and provide us the device ID of your HDHomeRun and we will check the logs. You can find the device ID on a label on the bottom of the HDHomeRun itself.
Re: Channels lost and can't be found! Now not connecting to router!
I had planned on pulling that tomorrow, moving it downstairs for that.
But now the unit isn't responding. I went for an unsuccessful nap at halftime of the Skunk Bowl, and it wasn't the n network anymore when I came back down.
It goes to a green light on the network line, but has a flashing red led in the middle of the back of it.
On the router it plugs to, the plug has an orange light, rather than the green like to my mesh router (and every other successful connection light I've ever seen).
might this be a weak power supply? [but having just moved, I hav en't found my cache of those yet. Not sure if any would do 1.5A of 5v, though . . . maybe I have a plug in my parts bin and can connecti it to my bench supply . . .]
And it appears that the scribe is no longer available, but you now pay for schedule information? I've assumed that I was currently pulling this info OTA, but is it perhaps coming from SD? And just what size is that plug? 2.5mm? 3.5mm? {in another area I just would have taken it into Radio Shack, or Frys, or . . .}]
But now the unit isn't responding. I went for an unsuccessful nap at halftime of the Skunk Bowl, and it wasn't the n network anymore when I came back down.
It goes to a green light on the network line, but has a flashing red led in the middle of the back of it.
On the router it plugs to, the plug has an orange light, rather than the green like to my mesh router (and every other successful connection light I've ever seen).
might this be a weak power supply? [but having just moved, I hav en't found my cache of those yet. Not sure if any would do 1.5A of 5v, though . . . maybe I have a plug in my parts bin and can connecti it to my bench supply . . .]
And it appears that the scribe is no longer available, but you now pay for schedule information? I've assumed that I was currently pulling this info OTA, but is it perhaps coming from SD? And just what size is that plug? 2.5mm? 3.5mm? {in another area I just would have taken it into Radio Shack, or Frys, or . . .}]
Re: Channels lost and can't be found!
Green on the network port but red separate LED would likely indicate a problem with the hard drive. The different color on the router side is normal, as it is a 100Mb/s connection and most routers do a different color for 100 than they do for 1000.
The plug on the SCRIBE Quatro (HDVR-4US) is 4.0mm OD, 1.7mm ID.
The plug on the SCRIBE Quatro (HDVR-4US) is 4.0mm OD, 1.7mm ID.
Re: Channels lost and can't be found!
the hard drive makes sense-, at least to some extent--while we were battling the channels, all of my recordings disappeared, every last one! But the subscriptions were still there (or at least most of them, I didn't check), and we ended up with a couple of odd ones on the list (whether added or mine got bit-tipped, I couldn't tell you)
Is there anything that might save the drive? Is it replaceable without soldering?
I also have a 1T usb ssd that could be put to the task.
Is there anything that might save the drive? Is it replaceable without soldering?
I also have a 1T usb ssd that could be put to the task.
Re: Channels lost and can't be found!
If you turn on the diagnostics as Ned posted and reboot the HDHomeRun, we will be able to see if it's able to find anything on the drive at all or not.
The drive is standard 2.5" SATA, 7mm in height, and is simple to replace just by opening the case on the SCRIBE. The only real note is to make sure you transfer the thermal pad to the new drive, and if you use a mechanical drive, make sure you don't cover the vent hole, using scissors to trim if needed.
The drive is standard 2.5" SATA, 7mm in height, and is simple to replace just by opening the case on the SCRIBE. The only real note is to make sure you transfer the thermal pad to the new drive, and if you use a mechanical drive, make sure you don't cover the vent hole, using scissors to trim if needed.
Re: Channels lost and can't be found!
I can't turn them on at this point! It simply isn't coming up to be seen on the network!
I've tried from appletv, my MacBook, and an iPad.
I've left it unplugged for a few hours to no avail.
Even picked up a universal power supply today to try, but apparently it's a dud.
If I simply pull the drive would it come up like a "regular" Quattro?
I've tried from appletv, my MacBook, and an iPad.
I've left it unplugged for a few hours to no avail.
Even picked up a universal power supply today to try, but apparently it's a dud.
If I simply pull the drive would it come up like a "regular" Quattro?
Re: Channels lost and can't be found!
It may get further in the process at least. If it was running old firmware, there was a known problem where certain types of drive failure could cause problems for the device becoming accessible on the network. This was fixed as of the 20250506 firmware.
Re: Channels lost and can't be found!
before it went completely AWOL (but after losing channels) I ran an updater on it. I really couldn't say now whether it immediately went AWOL, or a bit later.
I pulled the drive, and the behavior is unchanged. It doesn't show up on the network either through the application on Sox or HDHomeRun.local.
Since I took it, here's a couple of seconds of video. Hmm, I guess that can't upload?
Still the same behavior; green network and blinking red center light.
I pulled the drive, and the behavior is unchanged. It doesn't show up on the network either through the application on Sox or HDHomeRun.local.
Since I took it, here's a couple of seconds of video. Hmm, I guess that can't upload?
Still the same behavior; green network and blinking red center light.
Re: Channels lost and can't be found!
What's the device ID?
If you unplug the network cable, does the LED on the port switch to blinking red, and if you plug it back in does it blink green briefly before going solid green?
If you unplug the network cable, does the LED on the port switch to blinking red, and if you plug it back in does it blink green briefly before going solid green?
Re: Channels lost and can't be found!
Devide ID: 15205B31
Model HDVR-4US
If I pull the network cable, the networks red light blinks counterpoint to the middle red light.
Plugging it back in, it blinks green before turning green.
Model HDVR-4US
If I pull the network cable, the networks red light blinks counterpoint to the middle red light.
Plugging it back in, it blinks green before turning green.
Re: Channels lost and can't be found!
Can you please double check that ID? It doesn't appear to be valid.
Re: Channels lost and can't be found!
Ack.
15205B81
I may need stronger glasses!
edit: fwiw, I have it plugged into the router. But since the app & application can't ind it on the localness, I doubt that its calling the mothership, either
15205B81
I may need stronger glasses!
edit: fwiw, I have it plugged into the router. But since the app & application can't ind it on the localness, I doubt that its calling the mothership, either
Re: Channels lost and can't be found!
It just checked in like an hour ago, so it is still alive. It is reporting that its local IP address is 192.168.0.5. Can you reach it at http://192.168.0.5/ ? Are other devices on your network also using 192.168.0.* addresses?