SiliconDust Website Down Late This Evening

Help and support for HDHomeRun Tuners, HDHomeRun DVR, and HDHomeRun software for Windows, Mac, Android, XBox, etc.
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themusj
Posts: 355
Joined: Wed Aug 30, 2017 5:44 pm

SiliconDust Website Down Late This Evening

Post by themusj »

I noticed my HDHomeRun app would not launch without an error, [b"]Error invoking Client Start."[/b] This corresponded with no access to SiliconDust's website or forum to post the error.

Now at 8:35 pm EST, I can now get to the website, but while the application comes up further, I have another error, "Your HDHomeRun tuner is not able to connect to the Silicondust TV guide service."

I read on Reddit from an older post that the tuner will not function without Internet access, is this true as it appears? A complete shutdown of its recording operations??

I spend a lot of time trouble-shooting this issue without support with the site down. It caused me to make some mistakes where now my NAS is rebuilding itself and I had to point my recordings to my local PC was it completes the rebuild.

We need some clarity on what to look for when these generic errors pop up. It is also a disappointment that the unit cannot function at least with what was spooled up prior to the Internet connection failing.

jph1589
Posts: 95
Joined: Sun Feb 24, 2019 11:19 am
Device ID: 10B134B6
Location: Ohio
x 4

Re: SiliconDust Website Down Late This Evening

Post by jph1589 »

I had the same thing and same messages. I now have access to my channels with no guide data. I thought that wasnt possible. I am on a Mac with a Flex that has been working fine for a few years. I couldnt get tp the support website until just mow. It showed cloudflare error of some kind.

themusj
Posts: 355
Joined: Wed Aug 30, 2017 5:44 pm

Re: SiliconDust Website Down Late This Evening

Post by themusj »

Mine is recording now as it came up a few minutes ago. I have another follow-up question for the support staff at SD.

I have my RAID rebuilding since as I mentioned I rebooted it thinking it was a drive issue.

So I ran the HDHomeRun setup to record to my PC with the box unchecked "Store recordings on a Western Digital NAS Device.

Actually was using a QNAP, not a Western Digital.

But it is now recording to the QNAP despite telling it to record to my PC and entering the PATH. So not sure my recording will be any good. Why is not following the setup "Store Recordings on this PC." ??

jph1589
Posts: 95
Joined: Sun Feb 24, 2019 11:19 am
Device ID: 10B134B6
Location: Ohio
x 4

Re: SiliconDust Website Down Late This Evening

Post by jph1589 »

This is rather confusing. I cant believe we are the only two people having this issue. Some communication would be helpful.

BillSili
Posts: 21
Joined: Tue Nov 14, 2017 6:11 am
Device ID: 13273C65
Location: East Coast

Re: SiliconDust Website Down Late This Evening

Post by BillSili »

Yes, I confirm SD site was down so guide and other DVR nonsense was unvailable -
It's backup now, guide is loading -

As a backup to their interface you can use VLC just to watch content wo the fancy guide etc..I went to that
as soon as I saw the guide was down and the app wouldn't load, threw errors.

jph1589
Posts: 95
Joined: Sun Feb 24, 2019 11:19 am
Device ID: 10B134B6
Location: Ohio
x 4

Re: SiliconDust Website Down Late This Evening

Post by jph1589 »

That is all well and good but some communication from the mother ship would be useful so we dont start doing things to trouble shoot this that are completely useless.

malos001
Posts: 14
Joined: Tue Feb 23, 2010 11:21 am
Location: Minnesota

Re: SiliconDust Website Down Late This Evening

Post by malos001 »

I am seeing the same thing this evening. The app was not working at all (I use it on Mac OS and also Android) ; I was getting "Error invoking Client Start". Now the app is working and it DOES see my recordings (and it can play them) and I can watch Live TV but there is no guide information available. And there is no "record" button on the live tv window.

Also - yesterday my Mac OS app said there was a Firmware Update available. I've never had problems with those before. So I let it do that and it was successful. On the web interface - hdhomerun.local - it reports "Firmware Version 20250815" but when I start the App it says 20251227b. It wasn't suggesting the Firmware Update before yesterday (12/27). So I am confused. I have the Flex DUO model and I store the recordings locally on a external drive connected to my Mac Mini.

It's a very odd situation at this point. Maybe when their scheduling server catches up, everything will be fine. But the Firmware version thing is weird.

Bob

themusj
Posts: 355
Joined: Wed Aug 30, 2017 5:44 pm

Re: SiliconDust Website Down Late This Evening

Post by themusj »

-That was the same error I had, "Error invoking Client Start."

Things happen, but I would like some sort of answers to the questions this thread has raised. Amongst the most important to me is why cannot the application/software still process what was already in the task queue without an internet connection? That should be a given for these interruptions. A buffer like that would overcome brief system failures on the 'mothership.'

malos001
Posts: 14
Joined: Tue Feb 23, 2010 11:21 am
Location: Minnesota

Re: SiliconDust Website Down Late This Evening

Post by malos001 »

I sent them an email this evening and they did respond. Their latest reply asked me to reboot both the Flex DUO and my Mac. I did that and now everything does appear to be working. The guide info is there and I was able to start a recording while watching the live tv window.

I'm still confused about this update the app did yesterday. The web interface still shows my Firmware as 20250815. So - was it just the UI that was upgraded yesterday to 20251227b ? If so, why did it say it was a Firmware update ? Confusing.

Bob

malos001
Posts: 14
Joined: Tue Feb 23, 2010 11:21 am
Location: Minnesota

Re: SiliconDust Website Down Late This Evening

Post by malos001 »

Support responded to me again this evening. They think I was running something older than the 20250815 firmware ; they said

"One of the issues fixed in the new UI version was that it was not properly alerting at startup when there was a firmware update available."

So - for me anyway - things are back to normal after the earlier reboots. But - like someone else had said - I hope they figure out how to better handle what happened with their servers today.

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