Thanks Jason, yes, that does seem to be the case. I will contact them.

Thanks again!

Hi Ned, thank you for your response! I followed your instructions (I installed the 20250815 firmware a couple days ago to see if it would help, but didn't notice any difference with reception). Here is the device ID: 10971635

Thank you!

Hello, I was hoping to get some help about a reception issue I'm seeing. I had been able to receive a channel pretty well where signal quality was in the 70's, but it was still watchable as symbol quality was 100%. However, starting this week, the channel constantly freezes/gets pixelated. According ...