Search found 577 matches

by nickk
Sun Sep 19, 2021 8:42 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Can’t view some cable channels Windows 10 and Android TV
Replies: 17
Views: 248

Re: Can’t view some cable channels Windows 10 and Android TV

Can you please enable "send diagnostic information" on the System Menu webpage of the HDHomeRun, then run the scan again.

Nick
by nickk
Sun Sep 19, 2021 8:39 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HDHomeRun Flex 4K poor reception.
Replies: 9
Views: 144

Re: HDHomeRun Flex 4K poor reception.

The log is reporting very low signal strength. 575MHz is reporting 36-39% signal strength and 63-69% signal quality. 491MHz is reporting 30-33% signal strength and 51-56% signal quality. 69MHz is reporting 55-60% signal strength and 63-67% signal quality. Usually UHF is stronger due to antenna desig...
by nickk
Sat Sep 18, 2021 8:28 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Tuner Locking
Replies: 1
Views: 52

Re: Tuner Locking

If the tuner is being retuned a few minutes later it suggests one of the app you are using is recording something or doing a background scan for guide data without you knowing.

When you next see the problem to disabling the services one by one and see which one releases the tuner.

Nick
by nickk
Thu Sep 16, 2021 8:37 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Hardware Failure Connect Quatro Circuit Board Clad Crack
Replies: 2
Views: 112

Re: Hardware Failure Connect Quatro Circuit Board Clad Crack

Ouch.

We can repair that - file a quick trouble ticket.

Nick
by nickk
Wed Sep 15, 2021 7:04 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Connect Duo and Flex Duo Together
Replies: 1
Views: 66

Re: Connect Duo and Flex Duo Together

Both will work together - the FLEX will use all 4 tuners.

No setup required - the FLEX will find the CONNECT and start using it.
by nickk
Tue Sep 14, 2021 7:27 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Issues with new HDHomerun Prime
Replies: 3
Views: 149

Re: Issues with new HDHomerun Prime

The log confirms you are intermittently losing OOB lock.

Signal levels and signal quality are good. Very odd.

Please file a trouble ticket and we will arrange a replacement.

Nick
by nickk
Mon Sep 13, 2021 8:13 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HDHR Apps - AppleTV stutter - Jedi71
Replies: 22
Views: 1170

Re: HDHR Apps - AppleTV stutter - Jedi71

Can you please upload a recording that stutters using a service like Google Drive or Dropbox then PM me the share link.

We can replay it as a live broadcast in our test environment.

Nick
by nickk
Sat Sep 11, 2021 11:57 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Relax the requirements for a channel
Replies: 3
Views: 135

Re: Relax the requirements for a channel

Hi,

The HDHomeRun will report everything it can - there is no coded threshold where it won't show something.

Nick
by nickk
Sat Sep 11, 2021 9:24 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Numerous Channel freezing and failures
Replies: 2
Views: 149

Re: Numerous Channel freezing and failures

Hi,

I can check the diagnostic logs - what is the Device ID of your HDHomeRun?

Nick
by nickk
Sat Sep 11, 2021 9:22 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Subtitle Issues
Replies: 9
Views: 640

Re: Subtitle Issues

This was fixed and released last month. Are you still experiencing an issue with subtitles freezing on screen when you turn off subtitles?
by nickk
Fri Sep 10, 2021 12:03 pm
Forum: Guide Issues
Topic: Missing Artwork
Replies: 3
Views: 106

Re: Missing Artwork

We are fixing now...
by nickk
Thu Sep 09, 2021 10:02 am
Forum: Future Product Discussion
Topic: Recent Purchase - White Box only
Replies: 4
Views: 119

Re: Recent Purchase - White Box only

walkerx wrote: Thu Sep 09, 2021 9:28 am Thanks, that's odd then as the one I got earlier in april this year was full blown packaging as shown on your website and on amazon website
HDHR5? We did printed small box for a while.
by nickk
Thu Sep 09, 2021 9:24 am
Forum: Future Product Discussion
Topic: Recent Purchase - White Box only
Replies: 4
Views: 119

Re: Recent Purchase - White Box only

We switched to compact white-box packaging a few years ago.

The box will have a HDHomeRun holographic seal on it.

Nick
by nickk
Tue Sep 07, 2021 1:42 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HDHomeRun viewer app on Windows ARM
Replies: 3
Views: 161

Re: HDHomeRun viewer app on Windows ARM

The latest release is now live in the app store... please update and let me know if it is working for you.

Nick
by nickk
Mon Sep 06, 2021 6:49 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HDHomeRun viewer app on Windows ARM
Replies: 3
Views: 161

Re: HDHomeRun viewer app on Windows ARM

Interesting - I didn't realize Microsoft was still doing ARM based hardware. We dropped support when Microsoft removed our ability to develop for Windows 10 Phones.

An update to the HDHomeRun app has been submitted with full ARM support.

Nick