Search found 611 matches

by nickk
Wed Sep 15, 2021 7:04 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Connect Duo and Flex Duo Together
Replies: 1
Views: 30

Re: Connect Duo and Flex Duo Together

Both will work together - the FLEX will use all 4 tuners.

No setup required - the FLEX will find the CONNECT and start using it.
by nickk
Tue Sep 14, 2021 7:27 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Issues with new HDHomerun Prime
Replies: 3
Views: 107

Re: Issues with new HDHomerun Prime

The log confirms you are intermittently losing OOB lock.

Signal levels and signal quality are good. Very odd.

Please file a trouble ticket and we will arrange a replacement.

Nick
by nickk
Mon Sep 13, 2021 8:13 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HDHR Apps - AppleTV stutter - Jedi71
Replies: 21
Views: 1095

Re: HDHR Apps - AppleTV stutter - Jedi71

Can you please upload a recording that stutters using a service like Google Drive or Dropbox then PM me the share link.

We can replay it as a live broadcast in our test environment.

Nick
by nickk
Sat Sep 11, 2021 11:57 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Relax the requirements for a channel
Replies: 3
Views: 119

Re: Relax the requirements for a channel

Hi,

The HDHomeRun will report everything it can - there is no coded threshold where it won't show something.

Nick
by nickk
Sat Sep 11, 2021 9:24 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Numerous Channel freezing and failures
Replies: 2
Views: 126

Re: Numerous Channel freezing and failures

Hi,

I can check the diagnostic logs - what is the Device ID of your HDHomeRun?

Nick
by nickk
Sat Sep 11, 2021 9:22 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Subtitle Issues
Replies: 9
Views: 615

Re: Subtitle Issues

This was fixed and released last month. Are you still experiencing an issue with subtitles freezing on screen when you turn off subtitles?
by nickk
Fri Sep 10, 2021 12:03 pm
Forum: Guide Issues
Topic: Missing Artwork
Replies: 3
Views: 86

Re: Missing Artwork

We are fixing now...
by nickk
Thu Sep 09, 2021 10:02 am
Forum: Future Product Discussion
Topic: Recent Purchase - White Box only
Replies: 4
Views: 106

Re: Recent Purchase - White Box only

walkerx wrote: Thu Sep 09, 2021 9:28 am Thanks, that's odd then as the one I got earlier in april this year was full blown packaging as shown on your website and on amazon website
HDHR5? We did printed small box for a while.
by nickk
Thu Sep 09, 2021 9:24 am
Forum: Future Product Discussion
Topic: Recent Purchase - White Box only
Replies: 4
Views: 106

Re: Recent Purchase - White Box only

We switched to compact white-box packaging a few years ago.

The box will have a HDHomeRun holographic seal on it.

Nick
by nickk
Tue Sep 07, 2021 1:42 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HDHomeRun viewer app on Windows ARM
Replies: 3
Views: 142

Re: HDHomeRun viewer app on Windows ARM

The latest release is now live in the app store... please update and let me know if it is working for you.

Nick
by nickk
Mon Sep 06, 2021 6:49 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HDHomeRun viewer app on Windows ARM
Replies: 3
Views: 142

Re: HDHomeRun viewer app on Windows ARM

Interesting - I didn't realize Microsoft was still doing ARM based hardware. We dropped support when Microsoft removed our ability to develop for Windows 10 Phones.

An update to the HDHomeRun app has been submitted with full ARM support.

Nick
by nickk
Mon Sep 06, 2021 6:46 pm
Forum: Downloads & Instructions
Topic: Re: Changelog
Replies: 36
Views: 314973

Re: Changelog

HDHomeRun App for Windows 10 (20210906)
* Support ARM based Windows 10 devices.
by nickk
Sat Sep 04, 2021 11:44 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: 2 issues - HDHR app without internet + static IP
Replies: 4
Views: 169

Re: 2 issues - HDHR app without internet + static IP

Also, because it's OTA, the application should simply be able to tune the tuners on the same network without things like guide data etc. Seems to be an oversight to me and some others in our facilities. The HDHomeRun hardware works fine without internet. The HDHomeRun apps provide a rich guide driv...
by nickk
Sat Sep 04, 2021 10:06 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HDHomeRun Shop
Replies: 7
Views: 445

Re: HDHomeRun Shop

We are working on stock - will be back available in the near future.

Nick
by nickk
Sat Sep 04, 2021 8:33 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Flex 4k + external drive
Replies: 7
Views: 290

Re: Flex 4k + external drive

signcarver wrote: Sat Sep 04, 2021 8:25 am You can add any usb drive, just realize it must be formatted as xfs so you will lose any data on it if not already xfs for it to work so I suggest using a new drive.
The HDHomeRun FLEX will format the drive.