Upgraded internet now Prime doesn't get channels

[SpencerC]

Hello all!

I tried calling and texting support but no answer and they are closed now. I had Xfinity out today to swap out my modem and router to a new modem/router combo provided by Xfinity. They didn't mess with Cable TV. After getting the internet back up and running, my Prime no longer sees any channels. I opened up the HDHomeRun Setup app and performed a channel scan. It found over 500 channels. But when launching the app to watch, it finds 2 devices, I'm assuming the tuner and the DVR. I'm assuming, and that is always a bad thing, that this tuner didn't lose its pairing since it can actually scan channels, but I might be completely wrong.

The new router did create a new VLAN, which required me to power cycle the Prime to get a new IP in the new subnet. I was at a 192.168.1.0/24 network and this new network is a 10.0.0.0/24. I'm guess it is a /24, I'm not a network guy, but the DHCP subnet mask is showing 255.255.255.0 with a gateway of 10.0.0.1. This is the info from the computer I am on that I use the app on to get live tv.

In the HDHomeRun Config GUI, it see's the Prime and the 3 tuners. I did a rescan in this interface. Still no channels in the app. The app is showing unable to play channel: no video data. Under Guide, it takes a few minutes to load, but it eventually does show the guide data.

Any assistance would be appreciated. If not, then I need to put the old network back into place. I am leaving for the weekend and don't want to leave the wife with no TV while I am gone.

[NedS]

We would like to get some diagnostic data:

1. Please go to http://hdhomerun.local
2. Click System Status
3. Check the Send diagnostic information box
4. Go back one page
5. Click Channel Lineup
6. Click on Detect Channels

Then reply back. Device ID is still 1323BE9B, I assume, from your other recent post?

[SpencerC]

Sorry for the late response. I just reran all new network cables after installing new switches and the HDHomeRun is back online. There must have been a loose connection, which could explain why somethings worked and others didn't. Thanks!!!