We had a pretty good thunderstorm here and I lost a few Ethernet ports on 2 switches and my printer. Around that same time, I noticed that I could no longer tune several channels on my Flex 4K. I tried a new channel scan and channels dropped from 88 down to 32. Excluding several of the main local channels like Fox & NBC which I could tune just fine before. I ordered a replacement Flex and it's channel scan found 129 channels and I can tune Fox and NBC just fine.
Is there anything I can do for the original Flex 4K?
Possible lightning damage
Re: Possible lightning damage
We may be able to repair that... drop a quick email to support@silicondust.com
Re: Possible lightning damage
I have not seen any response to my email. Anything else I can do?
Re: Possible lightning damage
Did you get an automatic reply that mentioned a support ticket number? If not, that and our actual reply might have gotten caught by your spam filter and might be in the Junk/Spam folder.JamesTX10 wrote: Fri Jul 10, 2026 7:17 am I have not seen any response to my email. Anything else I can do?
Re: Possible lightning damage
I did not see one in Junk. Just resent and got a reply quickly with the ticket number #255821