RedZone not working

[banders5144]

On Verizon FiOS with a Prime. Trying to watch it on a Phillips Android TV. The video begins and then freezes and then audio cuts in and out every 3 seconds.

I have enabled diagnostics. My ID is 131108EE

[banders5144]

Channel number is 835 if you see multiple streams

[nickk]

The app is using software video decode and the CPU can't keep up. It defaults to hardware decode so it may have detected a problem with hardware decode.

Can you please exit the app then launch it again so it detects the codecs again.

[banders5144]

Will do

[banders5144]

Just tried again, force stopped the app, restarted the TV, same issue. If I go to another HD channel like CBS HD (502) no issues, only RedZone on this TV (Phillips Android)

[nickk]

Ok, your TV reports a MPEG2 codec but this codec was broken when we tested it in 2022 so the app ignores it.

I am not sure why software decode isn't keeping up.

I will talk with my team on Monday.

[banders5144]

Understood thanks. I think we had this exact problem before. Something about a blacklist issue

[banders5144]

With Sunday coming around, just wanted to see if there was an update

[jasonl]

Sign up for the beta program for the Android app at https://play.google.com/apps/testing/co ... ndust.view and an updated version that fixes the software decode issues will be available if you go into the play store and check for updates.