HDHR Prime freezing

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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asauers
Posts: 101
Joined: Thu Aug 25, 2016 11:03 am

HDHR Prime freezing

Post by asauers »

Starting on 2/17 I am getting lots of freezing/dropped frames on an Nvidia Shield. Mainly just one channel, but did not happen previously.

Device ID: 13222ADD

banders5144
Posts: 110
Joined: Sat Jan 19, 2013 10:59 am
Device ID: 131108EE
Location: Holmdel, NJ

Re: HDHR Prime freezing

Post by banders5144 »

What are your tuner signal levels on that channel (screenshot if possible)

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nickk
Silicondust
Posts: 20202
Joined: Tue Jan 13, 2004 9:39 am
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Re: HDHR Prime freezing

Post by nickk »

The logs from your HDHomeRun look fine. When the video is pausing/dropping frames but the image itself isn't corrupt it almost always points to a player problem. Can you please enable "send diagnostic information" from within the Settings menu of the HDHomeRun app.

asauers
Posts: 101
Joined: Thu Aug 25, 2016 11:03 am

Re: HDHR Prime freezing

Post by asauers »

the problem resolved itself, appreciate you looking into it.

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