Fire stick 4K hanging up during live viewing.

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
Thunderthud
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Re: Fire stick 4K hanging up during live viewing.

Post by Thunderthud »

Still happening on two different 4k fire sticks. Sat, Sept. 11, 4:51 pm, EDT, Ch 603, MSNBC, watching live, suddenly goes dark screen and no audio. Can exit back to recorded list, but can't play a recording or watch live... or play video in any other app (until restarting fire stick).

Send diagnostics is on. Devices listed in profile

Started with version 20210813. Still happening with version 20210902, side loaded.

Please help 🆘

Thunderthud
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Re: Fire stick 4K hanging up during live viewing.

Post by Thunderthud »

Side loaded 20210728.apk. No crashes. Just the jitter after FF issue, that I can live with, if I don't have to reboot every few minutes.

NedS
Silicondust
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Re: Fire stick 4K hanging up during live viewing.

Post by NedS »

Diving into it. We really want to have hardware decoding enabled on the 4K stick (better picture quality for certain situations/channels), and it feels like we're getting really close. The older version that is working uses software decoding for everything, IIRC. Worst case, we'll go back to SW decode, but hopefully we can get this worked out. Amazon claims they fixed the previously known HW decode bug on their side, so that's a good sign.

Thunderthud
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Re: Fire stick 4K hanging up during live viewing.

Post by Thunderthud »

NedS wrote: Mon Sep 13, 2021 6:47 pm Diving into it. We really want to have hardware decoding enabled on the 4K stick (better picture quality for certain situations/channels), and it feels like we're getting really close. The older version that is working uses software decoding for everything, IIRC. Worst case, we'll go back to SW decode, but hopefully we can get this worked out. Amazon claims they fixed the previously known HW decode bug on their side, so that's a good sign.
Thanks Ned,
i appreciate the fact that you are still looking into this. i would like to have to hardware decoding working, but not if i can only watch it for a few minutes at a time. Perhaps an option switch in settings, to go to SW decode, until this is fixed?

qpe12345
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Re: Fire stick 4K hanging up during live viewing.

Post by qpe12345 »

Agree with OP, hardware decoding would be ideal, and the older version has been working fine with no crashes... Not sure if you can do what you looked with the original issue last year which was to use the raise case and fall back to software decoder instead of binding the hardware decoder on failure causing the hang for all video apps that use hardware encoding properly with a regulated stream. Obviously you are not able to account for every video stream type consistently like Netflix does as they own the content/format, delivery and the decoding, but having the raise case and fallback to software decoding should help.

Thanks again for keeping on this!

garethw
Silicondust
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Re: Fire stick 4K hanging up during live viewing.

Post by garethw »

Hello
We are continuing to look into this problem, is this occurring on live tv only or is there a recording you can share that this occurs on?

Thunderthud
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Re: Fire stick 4K hanging up during live viewing.

Post by Thunderthud »

I sent a link to Nick previously in a P.M. to a recording, but it happens on many different ones. I have not heard back from Nick on this. Will attempt to find the link again and P.M. it to you. This appears to be quite a repetitive problem. Impossible to keep using the app in the current state.

I do appreciate your reply. Thank you,

Thunderthud
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Re: Fire stick 4K hanging up during live viewing.

Post by Thunderthud »

garethw wrote: Thu Sep 16, 2021 10:01 am Hello
We are continuing to look into this problem, is this occurring on live tv only or is there a recording you can share that this occurs on?
I did send you a P.M. with a OneDrive Link, but it says it's in the Outbox, not in sent. It's done this before but was sent. Please let me know if you've received it, so that I can delete it from OneDrive. Thanks!

garethw
Silicondust
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Re: Fire stick 4K hanging up during live viewing.

Post by garethw »

Thank you, I have downloaded that successfully.

qpe12345
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Re: Fire stick 4K hanging up during live viewing.

Post by qpe12345 »

Any update on this issue, I tried to go back to the version in the app store and had the same black screen hangs as before. Went back to the side loaded 7/28 version with no issues (aside from ff/rw studdering).

Thanks

nickk
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Re: Fire stick 4K hanging up during live viewing.

Post by nickk »

Please try the new 20210928 release: https://download.silicondust.com/hdhome ... ndroid.apk

This detects when the hardware MPEG2 codec has stalled/failed and switches to software decode.

Nick

Thunderthud
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Re: Fire stick 4K hanging up during live viewing.

Post by Thunderthud »

Nick, Thanks. I've installed and will post back when I know one way or another!

Thunderthud
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Re: Fire stick 4K hanging up during live viewing.

Post by Thunderthud »

So far, looking good.... Thanks!

Thunderthud
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Re: Fire stick 4K hanging up during live viewing.

Post by Thunderthud »

The previous problem with "the shakes" (stuttering picture" after FF of recording is back, with this version. If you back out of the recording and go back in, it goes away.

Also,. Channels option under setup doesn't work.

Thanks

nickk
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Re: Fire stick 4K hanging up during live viewing.

Post by nickk »

Thunderthud wrote: Wed Oct 06, 2021 11:32 am The previous problem with "the shakes" (stuttering picture" after FF of recording is back, with this version. If you back out of the recording and go back in, it goes away.
I wonder if that issue is only seen in software decode mode and the hardware codec faulted causing the app to switch to software decode mode.
Do you have a recording you can send me via an upload site (Google drive for example)?
Thunderthud wrote: Wed Oct 06, 2021 11:32 am Also,. Channels option under setup doesn't work.
Can you go into more detail...

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