No Guide Data

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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Coderpro12
Posts: 6
Joined: Sun Apr 24, 2016 9:25 pm

No Guide Data

Post by Coderpro12 »

Hello,

For the last 5 days i haven't been able to get guide data on my HDHomeRun App or Channels on my AppleTV (HDHR3-CC). The HDHR3-CC doesn't show up on the my.hdhomerun.com site but i was told this could a network issue (may have have anything to do with the issue)? I have live tv from the cable card with no issue jusy no guide data.


Any suggestions?

NedS
Silicondust
Posts: 1383
Joined: Mon Dec 10, 2018 12:38 pm

Re: No Guide Data

Post by NedS »

What is the device ID printed on the bottom of your HDHomeRun unit?

Coderpro12
Posts: 6
Joined: Sun Apr 24, 2016 9:25 pm

Re: No Guide Data

Post by Coderpro12 »

NedS wrote:
Thu Jul 16, 2020 9:19 pm
What is the device ID printed on the bottom of your HDHomeRun unit?
Here is the ID: 1322562E

NedS
Silicondust
Posts: 1383
Joined: Mon Dec 10, 2018 12:38 pm

Re: No Guide Data

Post by NedS »

Resolved via support ticket. Seems the ISP router was blocking the HDHomeRun from communicating outward.

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