Guide data wrong time zone

Guide Issues
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TheE
Posts: 5
Joined: Fri Nov 08, 2019 5:42 pm

Guide data wrong time zone

Post by TheE » Wed Feb 12, 2020 4:58 pm

Device ID: 13202E54
Location: San Diego, CA
TV Provider: Spectrum

Channel Number: 2, 78, 95, 552
Channel Name: TBSHD (TBS), NGCHD (National Geographic), DXD (Disney XD), SHO2HD (Showtime 2)
Description: Line up is shifted by 3 hours

Note: 78 is incorrect but alternate channel number 129 is correct. Listing should show up identically on both channel numbers as confirmed on tvguide.com/zap2it.com

jasonl
Silicondust
Posts: 15074
Joined: Sun Oct 28, 2007 9:23 pm

Re: Guide data wrong time zone

Post by jasonl » Wed Feb 12, 2020 6:06 pm

2 and 552 are fixed. 78 will require a fix from the guide provider and I have opened a case for that. I think 95 will require an update by our engineering team but since the same problem might also happen for 78 I'm going to wait for that to be corrected in the source data before asking engineering to make the change so both get fixed together. For now you can disable 78 and 95 and get the correct listings on the alternate 129 and 265 locations.

TheE
Posts: 5
Joined: Fri Nov 08, 2019 5:42 pm

Re: Guide data wrong time zone

Post by TheE » Wed Feb 12, 2020 8:11 pm

Confirmed: 2 and 552 are updated with the correct guide data

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