Windows 10 App black screen/ not loading

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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uconnctfan33
Posts: 29
Joined: Wed Jan 11, 2017 4:55 am
Device ID: 1322E4EF

Windows 10 App black screen/ not loading

Post by uconnctfan33 » Thu Sep 12, 2019 1:45 pm

The windows 10 App has been working fine for me for quite a while, until now. It would sometimes load quickly, but recently it's been loading really slowly. As of now, it will not load at all. It will show the HDHomeRun splash screen right away, but will not load or find my Device/DVR. I have tried to uninstall the app and reinstall it, Multiple reboots on the system and still nothing. Please help.

Chester
Posts: 30
Joined: Thu May 28, 2015 8:48 am

Re: Windows 10 App black screen/ not loading

Post by Chester » Thu Sep 12, 2019 2:08 pm

I have the same issue of a black screen with only "HDHomeRun" at upper left. This started after an update to latest Windows 10 update of 9/10/19. No change after recycling router, Prime, and system.

Chester
Posts: 30
Joined: Thu May 28, 2015 8:48 am

Re: Windows 10 App black screen/ not loading

Post by Chester » Thu Sep 12, 2019 2:37 pm

Update: After some more restarts of system, now back to normal operation, at least for now.

uconnctfan33
Posts: 29
Joined: Wed Jan 11, 2017 4:55 am
Device ID: 1322E4EF

Re: Windows 10 App black screen/ not loading

Post by uconnctfan33 » Thu Sep 12, 2019 2:39 pm

After about 7 restarts, I too am back up and running.

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