App freezing while playing DVR content on Nvidia Shield

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
Shlemielo
Posts: 5
Joined: Sat Nov 04, 2017 8:09 pm

App freezing while playing DVR content on Nvidia Shield

Postby Shlemielo » Sat Jan 12, 2019 10:51 am

I'm experiencing consistent freezing watching DVR'd content in the official HDHomeRun app on the Nvidia Shield. After about 6-10 minutes, the picture will freeze, app crashes back to the recordings list page, and recording must then be restarted (no saved watch progress). The latest Shield upgrade did not fix the issue. Issue also occurs consistently with watching recordings in progress.

Recording Engine is running on QNAP TS-453be. Tuner is HDHomerun Prime.

I am not experiencing freezing on other clients like Xbox One or iPad. Kodi add-on also seems to work smoothly.

thumperyz69
Posts: 81
Joined: Mon Jan 04, 2016 5:35 pm

Re: App freezing while playing DVR content on Nvidia Shield

Postby thumperyz69 » Sat Jan 12, 2019 11:09 am

I have a similar setup. QNAP, Shield, DVR content issue only. This started about 4-6 weeks ago.

Chappy-2
Posts: 6
Joined: Tue Nov 07, 2017 4:37 am

Re: App freezing while playing DVR content on Nvidia Shield

Postby Chappy-2 » Fri Jan 18, 2019 4:26 pm

Has anyone found a solution to this problem? I also have a Shield with a Synology 218+ and experience pauses every 6-10 minutes which is annoying. I started experiencing the problem when I swapped out the 1TB hard drive connected directly to the Shield with the NAS. I was worried that this was a problem with my setup, but looks like others are also experiencing this.

consorts
Posts: 55
Joined: Thu Oct 19, 2017 11:41 am
Device ID: 378163771 55318008
Location: NYC

Re: App freezing while playing DVR content on Nvidia Shield

Postby consorts » Sat Jan 19, 2019 7:06 am

not sure this is relevant, but...
if you stream over wifi - this may require some fine tuning.
i had similar symptom problem with a fire stick tv over 5g
and had to adjust a few wifi parameters to play it smooth.

Thunderthud
Posts: 298
Joined: Sun Apr 12, 2015 6:59 am
Device ID: 1322B8A6, 13257C3D, 1041CFDB, 10514020
Location: Virginia

Re: App freezing while playing DVR content on Nvidia Shield

Postby Thunderthud » Sat Jan 19, 2019 8:21 am

not sure this is relevant, but...
if you stream over wifi - this may require some fine tuning.
i had similar symptom problem with a fire stick tv over 5g
and had to adjust a few wifi parameters to play it smooth.
Can you share what "WiFi Parameters" you are referring to?

Chappy-2
Posts: 6
Joined: Tue Nov 07, 2017 4:37 am

Re: App freezing while playing DVR content on Nvidia Shield

Postby Chappy-2 » Sat Jan 19, 2019 11:21 am

My setup is all wired from the NAS to the Shield (NAS-->Asus AC3100 router-->Netgear GS116 gigabit switch-->Shield all with CAT 6 cables). I can either skip forward or back if it freezes and the DVR will play again just fine, but it is annoying. So, in my case it is not a WiFi issue.

Unfortunately, I switched the DVR from a directly connected external hard drive to the Synology DS218+ about the same time as the Shield 7.2 firmware upgrade so am not sure if the issue is with the 7.2 upgrade, HDHomerun DVR setup or the NAS. Did anyone have similar issues (using a NAS) before the Shield 7.2 firmware upgrade or is this a "new" issue after the upgrade?

PghCordCutter
Posts: 42
Joined: Sat Jul 28, 2018 8:54 am

Re: App freezing while playing DVR content on Nvidia Shield

Postby PghCordCutter » Sat Jan 19, 2019 7:22 pm

I am having a similar problem on my Shield also. Although, I have two Shields and it seems to be only happening on my main setup. I have a Synology DS918+ as my NAS. I have tried restarting the Shield multiple times. I am using a wired Ethernet connection.

Shlemielo
Posts: 5
Joined: Sat Nov 04, 2017 8:09 pm

Re: App freezing while playing DVR content on Nvidia Shield

Postby Shlemielo » Sun Jan 20, 2019 9:07 am

not sure this is relevant, but...
if you stream over wifi - this may require some fine tuning.
i had similar symptom problem with a fire stick tv over 5g
and had to adjust a few wifi parameters to play it smooth.
Can you share what "WiFi Parameters" you are referring to?
He's probably addressing buffering issues which this topic is not about.

I have mine over wired ethernet as well. It looks to be a software problem with the Shield app. Something about the recorded mpeg files are causing the app video player to bug out.

Thunderthud
Posts: 298
Joined: Sun Apr 12, 2015 6:59 am
Device ID: 1322B8A6, 13257C3D, 1041CFDB, 10514020
Location: Virginia

Re: App freezing while playing DVR content on Nvidia Shield

Postby Thunderthud » Sun Jan 20, 2019 9:14 am

I was just curious about the Wifi parameters due to stuttering issues on my wifi tablet.

I also have wired Ethernet on my Shield but don't have any problems. But, I'm using a single drive My cloud as my NAS.

thumperyz69
Posts: 81
Joined: Mon Jan 04, 2016 5:35 pm

Re: App freezing while playing DVR content on Nvidia Shield

Postby thumperyz69 » Wed Feb 13, 2019 8:59 pm

Circling back to this.... I have to wonder what we have in common that is causing this issue?? I am totally 100% wired and on QNAP NAS.

Really getting frustrating....

Shlemielo
Posts: 5
Joined: Sat Nov 04, 2017 8:09 pm

Re: App freezing while playing DVR content on Nvidia Shield

Postby Shlemielo » Wed Mar 06, 2019 8:52 pm

Any updates on this issue?

PghCordCutter
Posts: 42
Joined: Sat Jul 28, 2018 8:54 am

Re: App freezing while playing DVR content on Nvidia Shield

Postby PghCordCutter » Sun Mar 10, 2019 4:40 pm

I am still having the same issues also.

PghCordCutter
Posts: 42
Joined: Sat Jul 28, 2018 8:54 am

Re: App freezing while playing DVR content on Nvidia Shield

Postby PghCordCutter » Thu Mar 21, 2019 12:45 pm

Still having problems with this and I’ve sent multiple messages like Garetwh asked me to do without any responses. It’s happening all the time and it’s very annoying.

igorman
Posts: 4
Joined: Tue Mar 26, 2019 3:56 pm

Re: App freezing while playing DVR content on Nvidia Shield

Postby igorman » Tue Mar 26, 2019 4:04 pm

I have the exact situation a number of posters above describe (sadly enough).

My main living room Shield, wired, to QNAP NAS - DVR content will randomly stop playing for about 6-8 seconds then go back to the recordings and i have to start over. **If i catch it before the system goes back to recordings by hitting stop, or pause, i can resume and not lose my spot.

Bedroom Shield, to exact same content, on a wireless connection -no problem.

This started probably 2-3 months ago now, I'm not sure if it was a sheild update, HDHR update or QNAP update but i think it did coincide as i was doing a bunch of updates then shortly afterwards this started happening.

Both Sheild's are pretty much the same, same OS and apps installed.

It's really annoying, i came to this forum hoping to find an answer, at least i know i have company so it's not just me!

Ian

nickk
Silicondust
Posts: 15310
Joined: Tue Jan 13, 2004 9:39 am

Re: App freezing while playing DVR content on Nvidia Shield

Postby nickk » Wed Mar 27, 2019 8:59 am

If you have a recording showing the problem we can test it here...

Please upload to a service like Dropbox or Google Drive then send the share link to support@silicondust.com
Best to include a link to this thread as well.

Nick


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