DVR Subscripton Renewal

Reception, channel detection, network issues, CableCARD setup, etc.
themusj
Posts: 134
Joined: Wed Aug 30, 2017 5:44 pm

DVR Subscripton Renewal

Postby themusj » Wed Aug 08, 2018 5:11 pm

I'll be coming up on a year with my subscription. How does one renewal or do we get a notification when it is time? I don't want to lose any time between one period and another and lose what I have queued up.

jasonl
Silicondust
Posts: 12765
Joined: Sun Oct 28, 2007 9:23 pm

Re: DVR Subscripton Renewal

Postby jasonl » Thu Aug 09, 2018 3:31 pm

The DVR subscription will auto-renew unless you explicitly cancelled that via your shop account.

themusj
Posts: 134
Joined: Wed Aug 30, 2017 5:44 pm

Re: DVR Subscripton Renewal

Postby themusj » Sun Aug 12, 2018 6:28 am

What is the link to the Shop Account so I can double check since its been a year since I signed up almost?

Mediaman
Expert
Posts: 8317
Joined: Sun Aug 09, 2009 12:11 pm
Location: Olympia, WA

Re: DVR Subscripton Renewal

Postby Mediaman » Sun Aug 12, 2018 12:47 pm

It is the link they sent you originally when you set up the account. If you do not have that email then open a trouble ticket with SD or email them and they can check it for you.

jseymour
Posts: 230
Joined: Sat May 12, 2018 8:46 am

Re: DVR Subscripton Renewal

Postby jseymour » Sun Aug 12, 2018 1:40 pm

Or just go to SD's home page, select "DVR Service -> Buy Annual Subscription", login. Shop.

signcarver
Expert
Posts: 7490
Joined: Wed Jan 24, 2007 1:04 am

Re: DVR Subscripton Renewal

Postby signcarver » Sun Aug 12, 2018 3:07 pm

Of course neither of those work if you purchased from the kickstarter and not purchased a device through the store (though my understanding those have not started their first year yet but expect such to be started soon so you have another year before you should have to worry about it).

themusj
Posts: 134
Joined: Wed Aug 30, 2017 5:44 pm

Re: DVR Subscripton Renewal

Postby themusj » Sun Aug 12, 2018 6:33 pm

I found the original email and it says I am good till cancelled. But it would be good to make sure the card information is still valid. I take it there is no login and password where one can look at their account?

jseymour
Posts: 230
Joined: Sat May 12, 2018 8:46 am

Re: DVR Subscripton Renewal

Postby jseymour » Mon Aug 13, 2018 6:06 am

I found the original email and it says I am good till cancelled. But it would be good to make sure the card information is still valid. I take it there is no login and password where one can look at their account?
As I wrote just above...
Or just go to SD's home page, select "DVR Service -> Buy Annual Subscription", login. Shop.

themusj
Posts: 134
Joined: Wed Aug 30, 2017 5:44 pm

Re: DVR Subscripton Renewal

Postby themusj » Tue Aug 14, 2018 5:56 pm

Thank you. Sometimes even the smartest of us are humbled by the obvious. :-)

I did have to get a new password as it was not in the original email nor a year later do I remember providing one. But I am wiser today as I have now written it down.

The good news is I am ready for another year!

jseymour
Posts: 230
Joined: Sat May 12, 2018 8:46 am

Re: DVR Subscripton Renewal

Postby jseymour » Wed Aug 15, 2018 7:29 am

Thank you. Sometimes even the smartest of us are humbled by the obvious. :-)
Been there. Done that ;)
I did have to get a new password as it was not in the original email nor a year later do I remember providing one. But I am wiser today as I have now written it down.
If you have a smart phone, get a password manager for it. Seriously.

themusj
Posts: 134
Joined: Wed Aug 30, 2017 5:44 pm

Re: DVR Subscripton Renewal

Postby themusj » Wed Aug 15, 2018 12:49 pm

I agree 100%. My profession is in IT so we take password security pretty seriously. I was just using "written down" as a figure of speech. I personally use DataVault which works on all three platforms.

Again, thank you for your help!


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