Fire TV App Crashing

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
rbenn
Posts: 2
Joined: Sat May 12, 2018 6:06 am

Fire TV App Crashing

Postby rbenn » Sat May 12, 2018 6:23 am

I've had my Fire TV setup working fine for quite some time playing content from my Quatro without issue. Today, when the app loads on the Fire TV, it will play the currently selected channel just fine, but when I try to do anything else it crashes.

I did notice that the Fire TV updated last night, so I'm guessing that probably has something to do with it. Here's the info on my Fire TV:
-Fire OS: 6.2.1.3 (NS6213/1196)
-Fire TV: 6.0.1.3-255

-Quatro HW: HDHR5-4US
-Quatro FW: 20180327

Windows & iOS apps work fine, can change channels and play recorded content and no other issues, so the Quatro seems fine.

Anyone experiencing this issue with the Fire TV app?

wakefiec
Posts: 1
Joined: Thu Apr 17, 2014 6:04 am

Re: Fire TV App Crashing

Postby wakefiec » Sat May 12, 2018 9:20 am

I ran into the same problem last night. Updated to new version and couldn't access recorded shows. App exited after briefly displaying the rows of recorded shows. Help.

Carl
Posts: 2
Joined: Thu Apr 12, 2018 2:55 pm

Re: Fire TV App Crashing

Postby Carl » Sun May 13, 2018 7:44 am

This behavior started for us on Friday 5/11. Fire TV 3rd generation. Can't change channels or play recorded TV. Shows the recorded shows for about two seconds and then exits to Fire TV home screen.

Keenan
Posts: 220
Joined: Mon Nov 13, 2006 6:55 pm

Re: Fire TV App Crashing

Postby Keenan » Sun May 13, 2018 10:46 am

I'm not sure if it's related, but ever since Amazon updated the Fire TV box to Fire OS 5.2.6.3 sometime earlier in the week I get a frozen screen, then black, then the content will resume playing at the current time, not where it froze up. Sometimes it will just crash and go to the Fire TV main menu and I have to restart the app. This will happen maybe 3-4 times over a 4-5 hr period

jasonl
Silicondust
Posts: 11987
Joined: Sun Oct 28, 2007 9:23 pm

Re: Fire TV App Crashing

Postby jasonl » Mon May 14, 2018 6:06 pm

For anyone seeing this, please open the app and press play/pause 13 times to bring up the settings screen and turn off Use AC3 passthrough.

rbenn
Posts: 2
Joined: Sat May 12, 2018 6:06 am

Re: Fire TV App Crashing

Postby rbenn » Mon May 14, 2018 6:10 pm

I can confirm that this resolved the issue for me. Thanks for the quick help SD!

Not sure what I lose with AC3 passthrough, but at least the app is usable again.

Keenan
Posts: 220
Joined: Mon Nov 13, 2006 6:55 pm

Re: Fire TV App Crashing

Postby Keenan » Mon May 14, 2018 10:11 pm

Mine was a different cause, I was trying to record to a drive that had run out of space. I guess I had set Windows backup to use that drive and it looks like I told it to backup a lot more files than I had intended. It works fine now that it has space to store some data. :)

A-TV-viewer
Posts: 12
Joined: Sun Dec 10, 2017 6:20 pm

Re: Fire TV App Crashing

Postby A-TV-viewer » Wed May 16, 2018 7:17 pm

Jason, I also had this issue with the latest release 05/08/2018 of the Fire TV app. Turning of the AC3 setting fixes the issue. My question is why after months of no issues having the AC3 setting turned on without any stability issues that the App now crashes? :geek: :?:

haraaron
Posts: 1
Joined: Wed May 16, 2018 7:35 pm

Re: Fire TV App Crashing

Postby haraaron » Wed May 16, 2018 7:39 pm

The AC3 Passthrough fix remedied my situation, but it also completely erased my "Tasks" menu. Had to reprogram that, which was a pain, but worth the effort to stop the app crashes!

jasonl
Silicondust
Posts: 11987
Joined: Sun Oct 28, 2007 9:23 pm

Re: Fire TV App Crashing

Postby jasonl » Thu May 17, 2018 3:53 pm

Jason, I also had this issue with the latest release 05/08/2018 of the Fire TV app. Turning of the AC3 setting fixes the issue. My question is why after months of no issues having the AC3 setting turned on without any stability issues that the App now crashes? :geek: :?:
Amazon has been pushing out a new FireOS update over the last week or so. Something changed with the AC3 handling and now it's causing problems. We're investigating.

Keenan
Posts: 220
Joined: Mon Nov 13, 2006 6:55 pm

Re: Fire TV App Crashing

Postby Keenan » Thu May 17, 2018 3:56 pm

What's the button sequence for that menu access to turn off the AC3? I forgot what it was.

jasonl
Silicondust
Posts: 11987
Joined: Sun Oct 28, 2007 9:23 pm

Re: Fire TV App Crashing

Postby jasonl » Thu May 17, 2018 3:59 pm

For anyone seeing this, please open the app and press play/pause 13 times to bring up the settings screen and turn off Use AC3 passthrough.

Keenan
Posts: 220
Joined: Mon Nov 13, 2006 6:55 pm

Re: Fire TV App Crashing

Postby Keenan » Thu May 17, 2018 4:02 pm

^ Thanks!

gpba
Posts: 1
Joined: Thu May 17, 2018 8:33 pm

Re: Fire TV App Crashing

Postby gpba » Fri May 18, 2018 7:19 am

For anyone seeing this, please open the app and press play/pause 13 times to bring up the settings screen and turn off Use AC3 passthrough.
:D

this should be posted in bold somewhere more obvious, it fixes everything and if i didn't sign-up for the forum and dig i would still be upset with HD

highres4
Posts: 1
Joined: Tue Oct 24, 2017 4:23 pm

Re: Fire TV App Crashing

Postby highres4 » Sat May 19, 2018 10:25 am

Had the same problem thanks to this fix I'm working again but it really needs to be corrected in the update or posted where it can be seen thanks.


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