ERROR: Please run a new channel scan in the HDHomeRun app

[billmackintosh]

When running the EACapture application on my Windows 11 26H2 desktop PC, it gives the following error message:

First launch
Found: HDHomeRun CONNECT QUATRO 10730761
Found: HDHomeRun CONNECT 4K 10801686
Found: HDHomeRun CONNECT QUATRO 10701E2A
Chosen: 10801686
ERROR: Please run a new channel scan in the HDHomeRun app: Settings menu, Channels
Check-in failed: HDHomeRun 10801686 failed 1 check(s) - see the errors above.
Will retry in 10 minutes.

Selecting Retry presents the same error message.

I have re-run the channel scan on the HDHomerun app installed on my PC. The tuner is on the latest firmware:

HDHomeRun CONNECT 4K
Model: HDHR5-4K
Device ID: 10801686
Firmware: 20261107

[joelb]

Same with mine.

[amyl]

I got those same messages and did the scan. Waited about 10 minutes and did a "Retry" on the EAS app and it then worked. I'm with Silicondust. If this error is not resolved, can you please email our support team at support@silicondust.com. Thanks so much for your efforts!!

[OldTexan]

Mine did not work at first either, But I noticed that I was not running the App, As soon as I started the App and retried it connected right away.

I hope this helps!

When running the EACapture application on my Windows 11 26H2 desktop PC, it gives the following error message:

First launch
Found: HDHomeRun CONNECT QUATRO 10730761
Found: HDHomeRun CONNECT 4K 10801686
Found: HDHomeRun CONNECT QUATRO 10701E2A
Chosen: 10801686
ERROR: Please run a new channel scan in the HDHomeRun app: Settings menu, Channels
Check-in failed: HDHomeRun 10801686 failed 1 check(s) - see the errors above.
Will retry in 10 minutes.

Selecting Retry presents the same error message.

I have re-run the channel scan on the HDHomerun app installed on my PC. The tuner is on the latest firmware:

HDHomeRun CONNECT 4K
Model: HDHR5-4K
Device ID: 10801686
Firmware: 20261107

[billmackintosh]

Thank you OldTexan.

I opened the HDHomerun app this morning on my PC and still got the same error.

I re-did another channel scan (this time on all three of my tuner boxes, not just the 4K one) and still got the same.

I am running app version 20250316. I downloaded the latest (20261107) from the website and installed that. When opening the app it still shows the 20250316 version, but it did kick off the HDHomeRun Install Wizard. I ran a channel scan there.

Still gives the same error.

Guess I'll email their support team.

Mine did not work at first either, But I noticed that I was not running the App, As soon as I started the App and retried it connected right away.

I hope this helps!

When running the EACapture application on my Windows 11 26H2 desktop PC, it gives the following error message:

First launch
Found: HDHomeRun CONNECT QUATRO 10730761
Found: HDHomeRun CONNECT 4K 10801686
Found: HDHomeRun CONNECT QUATRO 10701E2A
Chosen: 10801686
ERROR: Please run a new channel scan in the HDHomeRun app: Settings menu, Channels
Check-in failed: HDHomeRun 10801686 failed 1 check(s) - see the errors above.
Will retry in 10 minutes.

Selecting Retry presents the same error message.

I have re-run the channel scan on the HDHomerun app installed on my PC. The tuner is on the latest firmware:

HDHomeRun CONNECT 4K
Model: HDHR5-4K
Device ID: 10801686
Firmware: 20261107

[1717wind]

I too am getting this error

Run several scans and have the November firmware

First launch
Found: HDHomeRun FLEX 4K 10A81411
Chosen: 10A81411
ERROR: Please run a new channel scan in the HDHomeRun app: Settings menu, Channels
Check-in failed: HDHomeRun 10A81411 failed 1 check(s) - see the errors above.
Will retry in 10 minutes.

[nickk]

Fixed (if it is the problem I think it is) - please download the installer again to get the latest release.

[lenlab]

This is with the newest app version

Loaded configuration
Found: HDHomeRun FLEX 4K 10ABA79B
Chosen: 10ABA79B
Check-in succeeded.
Clock delta: -0.2 sec
Message from server: ERROR: No ATSC 3.0 channels

[OldTexan]

On average mine is having a successful connect half of the time, But there are multiple towers in my city and I am only aimed at the main one,

[r8ders2k]

The new update finally works for me. As I'm running Parallels on my Mac mini (M4). Running Windows 11 Pro 26H2.

Loaded configuration
Found: HDHomeRun CONNECT 4K 1080B9DB
Chosen: 1080B9DB
Check-in succeeded.
Clock delta: -0.5 sec
Next capture to run at 11/13/2026 1:16:36 PM

And I'm in Henderson, NV.

[joelb]

Fixed (if it is the problem I think it is) - please download the installer again to get the latest release.

Downloaded the updated app and it's working correctly now. Thank you!