Some mexican channels cannot load on the official HDHR app.

iiiGerardoiii · Post by **iiiGerardoiii** » Fri Sep 11, 2026 1:03 pm

Hello I'm having a bit of an issue here with my HDHR EXTEND and the official HDHomeRun app, it cannot load certain channels, I live in Monterrey, Nuevo León, México.

For example channel 6.2 never loads, it always says "Unable to play channel: Protocol error, No video data", but if I tune to "25" (539MHz) on TSReader, it does show the 6.2 channel data, and I can then load it on VLC with no issues.

Top left of the screenshot is VLC playing the channel fine after telling TSReader to "play" it through VLC, top right is the HDHomeRun app not loading the channel.

Other channels that don't work:
8.1 Unspecified Error
14.2 Protocol error, No video data
53.1 Protocol error, No video data

Any clue on what the problem could be? I'm down to provide any info you need.

PS: Other things I've noticed, the HDHR app has some channel info (logos) incorrect, For example channel 6.4 is not "MVStv" anymore, it's now "Popcorn Central", channel 6.2 is Milenio Television (not Canal 6), etc. The channel info on this wiki is relatively updated: https://es.wikipedia.org/wiki/Anexo:Can ... _Le%C3%B3n

NedS · Post by **NedS** » Sat Sep 12, 2026 9:23 pm

Is transcoding turned on for the EXTEND? If the subchannel is already using h.264, then the transcoder gets confused. It's a known issue that we plan to address in a future firmware update.

jasonl · Post by **jasonl** » Sun Sep 13, 2026 4:40 pm

What is the device ID for your HDHomeRun? We can update the guide listings.

iiiGerardoiii · Post by **iiiGerardoiii** » Sun Oct 04, 2026 2:43 am

Sorry for the late response, I thought I was going to get an e-mail notification of the replies.

jasonl wrote: Sun Sep 13, 2026 4:40 pm What is the device ID for your HDHomeRun? We can update the guide listings.

I'd appreciate that, the device ID is 10574A44

NedS wrote: Sat Sep 12, 2026 9:23 pm Is transcoding turned on for the EXTEND? If the subchannel is already using h.264, then the transcoder gets confused. It's a known issue that we plan to address in a future firmware update.

Yes it was at "heavy" profile, what the hell, I just turned it off and indeed channel 6.2 works now, and 14.2. The others don't but it's 3:20a.m. so maybe they're not airing anything atm, I'll try tomorrow afternoon.

jasonl · Post by **jasonl** » Sun Oct 04, 2026 7:29 pm

I updated the ones I could identify as being wrong. Our guide provider doesn't have data for Popcorn Central or most of the local channels.

Some mexican channels cannot load on the official HDHR app.

Some mexican channels cannot load on the official HDHR app.

Re: Some mexican channels cannot load on the official HDHR app.

Re: Some mexican channels cannot load on the official HDHR app.

Re: Some mexican channels cannot load on the official HDHR app.

Re: Some mexican channels cannot load on the official HDHR app.