Playback abruptly stops - RTR

[RTR]

I have an ongoing issue with DVR playback and I hope you can help. It's been happening off and on for months. Device 10A1B12F is with send diagnostics enabled for both dvr and player. If you can look at the diagnostics provided, on both the 29th and 30th we had multiple failures between 8pm and 8:30pm EST.

Very frequently when playing back recordings it abruptly stops and goes back to the recording screen. Resuming playback doesn't restart where it stopped but instead we're back at the beginning and have to search for where we were when it stopped. It can happen multiple times watching one 30 min recording or it might not happen at all, but it's been getting more frequent and is quite frustrating.

I am dealing with this too but use the HDHomeRun Fire TV app on 2 different TVs.

[jasonl]

We would like to get some diagnostic data to see what is happening:

1. In a web browser go to http://hdhomerun.local
   NOTE: That address will go do the first HDHomeRun device found on your network. If you have more than one HDHomeRun device, use the "device ID" printed on the bottom of the unit instead of "hdhomerun" in the address. For example, if your device ID was 104FFFFF then you would go to http://104fffff.local
2. Click "System Menu"
3. Check the "Send diagnostic information" box (if this box is already checked, please un-check then re-check it)
4. Go back one page
5. Click "Channel Lineup"
6. Click on "Detect Channels"
7. After the scan finishes, open the HDHomeRun app
8. Go into the app settings: the gear icon in the top right corner of the "Live/Recorded/Discover/Tasks" page
9. Enable the option to "Send diagnostic information"
10. Reproduce the issue

Reply back and provide us the device ID of your HDHomeRun and the time the issue occurred we will check the logs. You can find the device ID on a label on the bottom of the HDHomeRun itself.