Recotding Live Sports (NBA & NHL) issue.

[Sudhakar]

Hi, I just recently bought the HDHomeRun Flex 4k with the intension to record the NBA Finals starting on 6/3. After some growing pains I was able to record a TV show successfully. To test the DVR, I tried to record the Stanly Cup finals (hockey). But the recording didn't record. I tried to record the game halfway through. Does anyone know why the game did not record? Is it because I started midway through the broadcast, or some kind of "no record" signal by the Channel. A response is greatly appreciated. Thank You.

Sudhakar

[jasonl]

We would like to get some diagnostic data to see what is happening:

1. In a web browser go to http://hdhomerun.local
   NOTE: That address will go do the first HDHomeRun device found on your network. If you have more than one HDHomeRun device, use the "device ID" printed on the bottom of the unit instead of "hdhomerun" in the address. For example, if your device ID was 104FFFFF then you would go to http://104fffff.local
2. If it tells you that a firmware update is available, please install it
3. Click "System Menu"
4. Check the "Send diagnostic information" box (if this box is already checked, please un-check then re-check it)
5. Go back one page
6. Click "Channel Lineup"
7. Click on "Detect Channels"
8. After the scan finishes, try to record something

Reply back and provide us the device ID of your HDHomeRun and we will check the logs. You can find the device ID on a label on the bottom of the HDHomeRun itself.