Where did my HDHR devices go?

Help and support for HDHomeRun Tuners, HDHomeRun DVR, and HDHomeRun software for Windows, Mac, Android, XBox, etc.
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dhfessler
Posts: 9
Joined: Tue Mar 31, 2026 6:38 am

Where did my HDHR devices go?

Post by dhfessler »

Up until sometime pre-dawn yesterday morning my three HDHR devices (HDHR3-US, HDHR4-2 US & Flex 4K) were visible and usable on my Macs using EyeTV 3 & 4. Sometimes the HDHR3&4s would also show up in the HDHR app. Since then the only one of them that shows up is the Flex 4K. The other two are still on with their left light steady green, but the other two lights briefly flash green then turn off. What could have caused this and what can I do to get them working again?

Thanks.

jasonl
Silicondust
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Joined: Sun Oct 28, 2007 9:23 pm
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Re: Where did my HDHR devices go?

Post by jasonl »

It is normal for the tuner LEDs to be off when you are not actively streaming something from the corresponding tuner. Are you seeing them blink only when you first plug in the HDHomeRun or is it happening on its own repeatedly? If it's happening on its own repeatedly, it would most likely indicate problems with the power supplies.

dhfessler
Posts: 9
Joined: Tue Mar 31, 2026 6:38 am

Re: Where did my HDHR devices go?

Post by dhfessler »

The tuner LEDs only blink when the HDHR devices are powered on - the power LEDs ar4e steady green..

Only the Flex shows up when using the EyeTV app, neither of the HDHR devices how up in the EyeTV app any more - they and the Flex did two days ago. Only the Flex shows up in the HDHomerun app, previously on occasion one of the HDHR devices would appear there.

NedS
Silicondust
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Re: Where did my HDHR devices go?

Post by NedS »

What are the "Device ID"s printed on the bottom of those HDHomeRun units?

jasonl
Silicondust
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Re: Where did my HDHR devices go?

Post by jasonl »

Try another compatible power supply with the 3 or 4 if you have one, it would need to be exactly 5V and at least 1A. More A is OK, more V is not.

dhfessler
Posts: 9
Joined: Tue Mar 31, 2026 6:38 am

Re: Where did my HDHR devices go?

Post by dhfessler »

HDHR4 device id = 1041776E
HDHR3 device id = 1034AC8A I've now got this one offline.

I've solved at least part of the issue. I had been connecting to both of the above thru a gigabit switch. Since that no longer was working I plugged the HDHR4 directly to the Mac and it worked as it should - for a while! After an hour or so it suddenly stopped working. I found that somehow the Mac's wifi had gotten turned off and when I turned it back on it went back to working correctly, and has ever since. The problem is that since I've used the Mac's ethernet port for the HDHR I can't use ethernet for anything else. This is not a satisfactory solution!

When I get a chance I'm going to try a different switch to see if that makes things work as they had before.

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