Invalid Credentials

[whack_attack]

Hello,

I recently purchased a DVR subscription. I received the confirmation email. When I use the HDHomeRunApp and go to settings, DVR account, account and put in my email and the first 8 digits of the confirmation code I received in the email I receive the error 'Invalid Credentials.' Would love any help resolving this - thank you!

[nickk]

Investigating...

[nickk]

While we figure it out... if you email support@silicondust.com and include the Device ID of your HDHomeRun we will do it manually.

[portz97@yahoo.com]

Adding my experience to this. Have the exact same issue. Sent a trouble ticket yesterday. Looks like no one is working over the holidays. Wish I could get my money back.

Just venting but can you blame me?

[whack_attack]

While we figure it out... if you email support@silicondust.com and include the Device ID of your HDHomeRun we will do it manually.

Thank you! Just emailed.

[iman3hdhomerun]

Same issue here.
I purchased a DVR subscription earlier today. I received the confirmation email.
When I use the HDHomeRunApp and go to settings, DVR account and put in my email and the first 8 digits of the confirmation code (per the email), I received the error 'Invalid Credentials.'
Additionally, it looks like I was able to record but when it's finished recording, it is not showing up in the Recorded tab. This may relate to my subscription has not been activated yet.
A ticket has been created. #248098

[nickk]

Problem fixed.

With the update the app will now accept your shop password OR the first 8 digits of your activation code as the password.