No Guide Info

Help and support for HDHomeRun Tuners, HDHomeRun DVR, and HDHomeRun software for Windows, Mac, Android, XBox, etc.
Post Reply
Wolf1061
Posts: 5
Joined: Wed Oct 01, 2025 4:38 pm

No Guide Info

Post by Wolf1061 »

Opened up my app on Windows 11 and I have live TV working but no guide info. Checked my Android phone app, same thing. Everything was working a few hours ago.
Guide shows blank screen or loading, slice guide shows nothing, just blank squares. Even my upcoming recording tasks are not showing up. My DVR subscription is showing up as
active. Is my account messed up or is there a server problem? Did a hard reset and nothing changed. The Windows software app is showing DVR as active.

Wolf1061
Posts: 5
Joined: Wed Oct 01, 2025 4:38 pm

Re: No Guide Info

Post by Wolf1061 »

Sorry Nick for posting this thread in the hardware section. Just found similar posts in the software section. If you can move this post please do.

nickk
Silicondust
Posts: 20879
Joined: Tue Jan 13, 2004 9:39 am
x 439

Re: No Guide Info

Post by nickk »

Guide data problem figured out... the system is recomputing guide matches for all devices to fix the problem... everything should be working within the next 10 minutes or so. Sorry about that.

Wolf1061
Posts: 5
Joined: Wed Oct 01, 2025 4:38 pm

Re: No Guide Info

Post by Wolf1061 »

Thanks Nick

Post Reply