Roku Ultra unable to run HDHomerun - tjp

[nickk]

Found and fixed internally... if everything else passes QA today we will submit the new release tomorrow.

[tjp]

Thanks. Fingers crossed that this one does the trick.

[rdvines]

Same problem here.

[tjp]

I installed the new update (103 build 20250718) on both my "Roku Ultra" and "Roku Streaming Stick Plus 2025". This update fixed the problem on the Roku Ultra, but created a new bug with the "Roku Streaming Stick Plus 2025".

On the Streaming Stick I get the splash screen and then the channel guide. No matter what channel I choose I get a black screen with the error "Roku Player Error: Unsupported Video Format".

I have tried un-installing the HDHomerun app and re-installing. I have plugged the Roku Streaming Stick into 2 different TV's (both 1080P panels). But no luck. I get the same error no matter what I try.

[howardc1243]

I installed the new update (103 build 20250718) on both my "Roku Ultra" and "Roku Streaming Stick Plus 2025". This update fixed the problem on the Roku Ultra, but created a new bug with the "Roku Streaming Stick Plus 2025".

On the Streaming Stick I get the splash screen and then the channel guide. No matter what channel I choose I get a black screen with the error "Roku Player Error: Unsupported Video Format".

I have tried un-installing the HDHomerun app and re-installing. I have plugged the Roku Streaming Stick into 2 different TV's (both 1080P panels). But no luck. I get the same error no matter what I try.

if your television set is set to 1080p setting the roku player to 720p would be the way to go since the tv would upconvert the picture resolution to 1080p.

[tjp]

Tried changing the display type from 1080 to 720 - no luck. Still the same error.

This player error is new and coincided with the latest update, so it has to be a bug with the HDHomerun app for the Roku Streaming Stick 2025 model.
(I've now tried this Roku stick on 3 different TV/monitors and I always get the unsupported player error)

I also have a Plex server - I recently discovered that if I access my SD Flex 4 tuner via Plex instead of the HDHomerun app I can view and play all the channels without any issues on this same Roku Streaming Stick. So again, it has to be an issue with the HDHomerun app itself.

[nickk]

Everything is playing fine on my 3810X Roku Streaming Stick+

Can you please check the exact model of Roku by going into Settings, System, About from the Roku home screen.

[tjp]

3820R - Roku Streaming Stick Plus

https://www.roku.com/products/players/r ... stick-plus

[tjp]

Nick - I've decided to "throw in the towel" with this particular Roku Streaming Stick. I replaced it with a Roku Soundbar. The HDHomerun app runs fine on the soundbar and the soundbar model actually works out better for me anyway.
I don't know if you have had any other customers having problems with this particular model, but mine is now sitting in my junk drawer