Closed Captions on iPad

[Jcbull]

Trying to turn off closed captions on iPad. Clicking CC crashes the app. On restart CC is still on. App version 20250515

[danieljlevine]

I have same issue on iPhone. ATSC 1.0 or 3.0 does not matter.

[jasonl]

I am not seeing the issue on my iPad. What model iPhone/iPad do each of you have? What iOS version? Is this affecting both live TV and recordings or just one or the other?

[oaks37]

No problems here. iPhone SE3, iOS 18.5. Tested multiple live ATSC 1.0 and 3.0 channels. No recordings to test.

[Jcbull]

This is on an iPad 10th generation iOS 18.5. It happens in live tv and with recordings. I’ve removed the app and reinstalled no change. I just tried it on my iPhone 12 same iOS with the same result. Same results with ATSC 1.0 and 3.0 channels.

[danieljlevine]

My iPhone is a 12 Pro Max with iOS18.5. I am live-only.

[jasonl]

OK, we found one here that does have the issue and it is being worked on.

[danieljlevine]

Seems like closed captions actually work if they are turned on. But hitting the CC button crashes my iPhone.

[nickk]

New HDHomeRun app is out for iOS - please check for updates and let me know if that fixes the problem.

Nick

[danieljlevine]

Thanks. iPhone app os not crashing when I tap CC button.

[Jcbull]

Thanks, this seems to work on my iPad with live tv but on recordings I can turn them on but when I turn them off it crashes the app. On my iPhone 12 on both live tv and recordings I can turn them on but it crashes when I turn them off.

[jasonl]

Thanks, this seems to work on my iPad with live tv but on recordings I can turn them on but when I turn them off it crashes the app. On my iPhone 12 on both live tv and recordings I can turn them on but it crashes when I turn them off.

Please check the app store and make sure you have the latest version of the HDHomeRun app installed.

[Jcbull]

I did some further testing and my ui is 20250604a the latest I can get from the App Store.
On the iPad on live tv ATSC 1.0 the app crashes when attempting to turn on captions
On ATSC 3.0 on live tv it works fine.
On a recording it crashes when attempting to turn it on.

On my iPhone 12 on live tv ATSC 1.0 it turns on and works fine on turn off it crashes.
On ATSC 3.0 it turns on and works fine on turn off it crashes
On a recording it crashes when attempting to turn on
iPhone ui is also 20250604a

[nickk]

Can you please check the app version (different to the UI version)...

Open the App Store.
Tap the icon for your account so it brings up the Account popup.
Tap Apps in the Accounts popup
Tap HDHomeRun - it should indicate which version is installed.

[Jcbull]

Version is 20250604 1 week ago. This is on the iPad.

The iPhone 12 wouldn’t show me the version but displayed an upgrade button. After doing the upgrade it behaves exactly like the iPad.