No Guide Information Available 2025-03-31

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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gb_fruit_cove
Posts: 3
Joined: Mon Mar 31, 2025 6:17 am

No Guide Information Available 2025-03-31

Post by gb_fruit_cove »

I am getting no guide information available. Appears to have been an issue for a day or more. Using windows HDHomerun App. To be clear, there is no guide data from the HDHomerun app on the fire tv either. I do have the subscription. This did work and I have recordings, but does not appear to be working now.

Tom1272
Posts: 6
Joined: Sun Oct 20, 2024 11:08 am
x 1

Re: No Guide Information Available 2025-03-31

Post by Tom1272 »

I woke up with the same problem this morning. 2 x windows 11 pcs, 1 Firestick 4k max, 1 firestick 4k, and 1 fire cube 3. All were working last night.

gb_fruit_cove
Posts: 3
Joined: Mon Mar 31, 2025 6:17 am

Re: No Guide Information Available 2025-03-31

Post by gb_fruit_cove »

Tom1272 wrote: Mon Mar 31, 2025 6:55 am I woke up with the same problem this morning. 2 x windows 11 pcs, 1 Firestick 4k max, 1 firestick 4k, and 1 fire cube 3. All were working last night.
Glad to know I am not alone.

nickk
Silicondust
Posts: 20608
Joined: Tue Jan 13, 2004 9:39 am
x 320

Re: No Guide Information Available 2025-03-31

Post by nickk »

Guide import failed. Problem was due to a missing permission flag on a new file. The guide import is running again now.

gb_fruit_cove
Posts: 3
Joined: Mon Mar 31, 2025 6:17 am

Re: No Guide Information Available 2025-03-31

Post by gb_fruit_cove »

Seems it is working again now. I did not do anything. So must have been an issue on SiliconDust's side.

kiwibirch
Posts: 3
Joined: Sun Apr 06, 2025 2:42 am

Re: No Guide Information Available 2025-03-31

Post by kiwibirch »

Hi,

This is happenning for me for the last few days.... No Guide information available. Its been rock solid for years
this is the first time i've had this issue. Any ideas?

nickk
Silicondust
Posts: 20608
Joined: Tue Jan 13, 2004 9:39 am
x 320

Re: No Guide Information Available 2025-03-31

Post by nickk »

Problem looks to be specific to New Zealand. I kicked off a manual update. You should have guide in a few minutes.

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