Guide not updating

Guide Issues
Justin.U
Posts: 30
Joined: Thu Oct 03, 2024 1:27 pm
Contact:

Re: Guide not updating

Post by Justin.U »

jasonl wrote: Thu Dec 19, 2024 7:06 pm 32.6 switched to GET.
Thank you

Just wondering why 31.6 was updated on my guide because it's not updated on your on your guide provider I was waiting for that channel to automatically update on your guide schedule from your provider because I'm not overly interested in that channel because it's a Spanish Channel so if you could put that back to the local affiliate so I don't have to contact you guys back when it does finally get corrected thank you
Last edited by Justin.U on Wed Jan 08, 2025 6:34 pm, edited 1 time in total.

signcarver
Expert
Posts: 11299
Joined: Wed Jan 24, 2007 1:04 am
Device ID: 10A05954 10802091 131B34B7 13231F92 1070A18E 1073ED6F 15300C36
x 44

Re: Guide not updating

Post by signcarver »

Justin.U wrote: Thu Dec 19, 2024 6:24 pm Nope I was asking about the two channels that were in blue that just appeared as of today when I went and looked and still waiting for them to update my other question about that one channel that just became available December 5th and I did not know that because I have problems with that channel but I still want the guide update when I do get those channels to come in would love to watch those programming on 32.6. Thanks for responding to me. I can tell you I know rabbit ears info has the drms located wrong because CW is not a DRM Channel the two DRM channels in my area are NBC and ABC because I'm able to watch Fox CBS in CW on the next gen signal with no problems and it doesn't come up with an error message like it does on NBC and ABC
Why did you say no?... the two in "blue" for the atsc 3 channel for thel post i quoted you on (i think it's more teal as the regular atsc is more blue prior to clicking) and are just what I said, that color denotes internet delivered channels ( its essentially just a url delivered via atsc3 for your device to fetch it off the internet and have such authorization to do so) and are the ones I mentioned, t2 and pickleball. I also further provided the info for the drm channels as that count was also 2 and since you didn't mention the channel names I wasn't sure which 2 buy assumed it was one of those 2 groups.

Also note that though t2 and pickleball aren't usually drm protected there isn't currently a way for rabbitears.info to know if the internet based channel is also drm protected, only that it is available for atsc3 devices that support internet streams (which the app and device currently doesn't). If for some reason it isn't those channels, please give the names of them.

Justin.U
Posts: 30
Joined: Thu Oct 03, 2024 1:27 pm
Contact:

Re: Guide not updating

Post by Justin.U »

Yes I am talking about those two channels you are correct I was trying to figure out why they are listed but I'm not receiving them. But you have cleared it up you said the HD home run ain't capable of carrying streaming flash internet channels right now I hope so in the future they will be able to carry other channels besides like internet channels that are listed now but there's no big deal those seem to just be sports channels but you have cleared up my question I hope in the future they will do something so those channels will be able to be seen on my devices. I'm hoping they will get DRM certified soon. I don't want to lose my devices

Justin.U
Posts: 30
Joined: Thu Oct 03, 2024 1:27 pm
Contact:

Re: Guide not updating

Post by Justin.U »

Can you please put gettv 32 6 back to the local affiliates guide now because the TV Guide that you guys use for that is correct it now with the correct programming so could you put it back to local just in case they add a local programming to that channel thank you

jasonl
Silicondust
Posts: 17224
Joined: Sun Oct 28, 2007 9:23 pm
x 66

Re: Guide not updating

Post by jasonl »

32.6 switched back to WACYDT6.

Justin.U
Posts: 30
Joined: Thu Oct 03, 2024 1:27 pm
Contact:

Re: Guide not updating

Post by Justin.U »

jasonl wrote: Wed Jan 08, 2025 5:59 pm 32.6 switched back to WACYDT6.
Thank you

Justin.U
Posts: 30
Joined: Thu Oct 03, 2024 1:27 pm
Contact:

Re: Guide not updating

Post by Justin.U »

Just wondering why you guys updated 31.6 on your end because your guide provider did not update it on their guide and did not want that channel updated until your guide provider updated it because I do not watch that Channel at all and won't watch that channel because it is all Spanish Channel. I would prefer if you would put it back to the local affiliate place on 31.6 that would be great please and thank you

NedS
Silicondust
Posts: 3312
Joined: Mon Dec 10, 2018 12:38 pm
x 110

Re: Guide not updating

Post by NedS »

Justin.U wrote: Thu Jan 09, 2025 6:45 pm Just wondering why you guys updated 31.6 on your end because your guide provider did not update it on their guide and did not want that channel updated until your guide provider updated it because I do not watch that Channel at all and won't watch that channel because it is all Spanish Channel. I would prefer if you would put it back to the local affiliate place on 31.6 that would be great please and thank you
I don't understand the issue. 31.6 is mapped to Telemundo. Is that incorrect?

Justin.U
Posts: 30
Joined: Thu Oct 03, 2024 1:27 pm
Contact:

Re: Guide not updating

Post by Justin.U »

No there isn't a problem just wondering why it was updated because I did not mention anything about that channel the other day I only mentioned something about 32.6 but you corrected that issue then all of a sudden I saw 31.6 was updated and where you guys get your guide feed from is not updated so I don't know why you updated it when I didn't mention anything about it can you just put that back to the local feed and wait till your guide provider updates it it's a Spanish channel so I'm not interested in it that's all I ask thank you

jasonl
Silicondust
Posts: 17224
Joined: Sun Oct 28, 2007 9:23 pm
x 66

Re: Guide not updating

Post by jasonl »

It was updated because it was blank. Some broadcasters never notify the guide providers of new channels, and we're not going to just leave a channel without listings when we have data available.

Justin.U
Posts: 30
Joined: Thu Oct 03, 2024 1:27 pm
Contact:

Re: Guide not updating

Post by Justin.U »

Well you're just updating my guide correct it doesn't affect anyone else but if you're just updating mine then I want it back to the local affiliate if you could do that if you're just updating mine yet this involves other people than just leave it then when your guy provider updates the guide I will be contacting you to switch it back to the local affiliate. But I wish you could put it back to the local affiliate already I never contacted you guys about it so I don't know how you guys found out that channel needed to be updated. Let me know how you guys are going to proceed thank you

kyl416
Posts: 616
Joined: Wed Sep 17, 2014 12:09 pm
Device ID: 1080DB11,1040501B
Location: Tobyhanna, PA
x 30
Contact:

Re: Guide not updating

Post by kyl416 »

Guide data updates affect EVERYONE who gets that specific station with their HDHomeRun in the Green Bay area, not just you.

Justin.U
Posts: 30
Joined: Thu Oct 03, 2024 1:27 pm
Contact:

Re: Guide not updating

Post by Justin.U »

kyl416 wrote: Mon Jan 13, 2025 10:13 am Guide data updates affect EVERYONE who gets that specific station with their HDHomeRun in the Green Bay area, not just you.
I did not know that thank you for letting me know and I appreciate it. I guess I will have to wait until that guy provider updates to info and then I will ask them to change it back to local affiliate once the guide provider updates to info so nothing I can do until then. Thank you again for letting me know.

Post Reply