Boston Market no audio with the AC3 on Roku Ultra

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hfguzman
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Joined: Wed Aug 28, 2024 4:26 pm

Boston Market no audio with the AC3 on Roku Ultra

Post by hfguzman »

I am not able to receive any audio on my Roku Ultra. Error message states "This Roku device dose not support AC3 Audio required to play this channel/recording. Roku devices such as Roku Ultra support AC3 audio" The thing is that this error is on a Roku Ultra which the error seems to state that AC3 audio is supported.

nickk
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Re: Boston Market no audio with the AC3 on Roku Ultra

Post by nickk »

What exact model of Roku Ultra?

The very very early Ultra that pre-dates the 4800X (which is pretty old now) doesn't decode AC3 and requires that you use a TV/AVR with AC3 support.
The cheap Ultra LT model from Walmart doesn't decode AC3 and requires that you use a TV/AVR with AC3 support.

Most TVs support AC3 via HDMI so most people get AC3 audio even when using these models.

If the Roku model doesn't support AC3 decoding AND the TV doesn't support AC3 via HDMI you won't get audio and the latest HDHomeRun app will pop up a message.

NedS
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Re: Boston Market no audio with the AC3 on Roku Ultra

Post by NedS »

Can we have you open any other Roku app, press the "*" button, and change "Volume mode" to "off"? It might also be called "Volume leveling".

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