atsc 3.0 errors

[bandit5731]

having problems when watching atsc 3.0 content. sometimes channels will load sometimes nope. thought it was emby server issues but after going to web interface and clicking a few channels ill get this error timout.

This page isn’t working
192.168.2.25 is currently unable to handle this request.
HTTP ERROR 503

i can refesh go back to tuner main page and it will work for a bit and then do it again. all atsc 1.0 work fine.

Model: HDHR5-4K
Device ID: 1080EACC
Firmware: 20231214

same thing happens on 2 different pc's

https://drive.google.com/file/d/1djVWnL ... sp=sharing

i have gone to emby support and others are seeing same timout. emby is pulling from the TS feed so this seems to be an issue. Appreciate any fixes or help.

[jasonl]

We would like to get some diagnostic data to see what is happening:

1. In a web browser go to http://hdhomerun.local
   NOTE: That address will go do the first HDHomeRun device found on your network. If you have more than one HDHomeRun device, use the "device ID" printed on the bottom of the unit instead of "hdhomerun" in the address. For example, if your device ID was 104FFFFF then you would go to http://104fffff.local
2. If it tells you that a firmware update is available, please install it
3. Click "System Menu"
4. Check the "Send diagnostic information" box (if this box is already checked, please un-check then re-check it)
5. Go back one page
6. Click "Channel Lineup"
7. Click on "Detect Channels"
8. After the scan finishes, reproduce the issue

Reply back with the time and channel number you reproduced on and we will check the logs. You can find the device ID on a label on the bottom of the HDHomeRun itself.

[bandit5731]

We would like to get some diagnostic data to see what is happening:

1. In a web browser go to http://hdhomerun.local
   NOTE: That address will go do the first HDHomeRun device found on your network. If you have more than one HDHomeRun device, use the "device ID" printed on the bottom of the unit instead of "hdhomerun" in the address. For example, if your device ID was 104FFFFF then you would go to http://104fffff.local
2. If it tells you that a firmware update is available, please install it
3. Click "System Menu"
4. Check the "Send diagnostic information" box (if this box is already checked, please un-check then re-check it)
5. Go back one page
6. Click "Channel Lineup"
7. Click on "Detect Channels"
8. After the scan finishes, reproduce the issue

Reply back with the time and channel number you reproduced on and we will check the logs. You can find the device ID on a label on the bottom of the HDHomeRun itself.

http://192.168.2.25:5004/auto/v104.1

8:08 pm cst


Hardware Model HDHR5-4K
Firmware Version 20231214
ATSC3-DRM SD20230420
Device ID 1080EACC
MAC Address
IP Address 192.168.2.25
Subnet Mask 255.255.255.0

[jasonl]

That channel is DRM-protected.

[bandit5731]

That channel is DRM-protected.

sorry about that

8:27 cst

http://192.168.2.25:5004/auto/v102.3

8:28 cst
http://192.168.2.25:5004/auto/v105.1

8:28

http://192.168.2.25:5004/auto/v109.1

[jasonl]

Do you get no video data errors trying to watch in the HDHomeRun app?

[bandit5731]

Do you get no video data errors trying to watch in the HDHomeRun app?

yes

unable to play no video data.

another

unable to play channel : unspecified error

i enabled diagnostics on the app
--
no problems with atsc 1.0

[bandit5731]

Enabled diagnostics on my phone hdhomerun app too. Same issue 2:39-2:40 CST pm.same errors

[jasonl]

We'd like to get a sample recording from that channel to investigate. Please save the following using a device on a wired network connection, upload the result to a file storage site like Google Drive, Dropbox, OneDrive, etc., set the permissions so that anyone with the link can access, and email the link to support at silicondust dot com along with a link to this thread so we know what it is.

http://hdhomerun.local:5004/auto/ch22p0 ... ration=120

[bandit5731]

We'd like to get a sample recording from that channel to investigate. Please save the following using a device on a wired network connection, upload the result to a file storage site like Google Drive, Dropbox, OneDrive, etc., set the permissions so that anyone with the link can access, and email the link to support at silicondust dot com along with a link to this thread so we know what it is.

http://hdhomerun.local:5004/auto/ch22p0 ... ration=120

just making sure you know its not only that channel it happens on. but sent that file as requested.

thanks!

[bandit5731]

Hello.

I haven't heard anything back. Just checking this is still being looked at?

Thanks