On Verizon FiOS with a Prime. Trying to watch it on a Phillips Android TV. The video begins and then freezes and then audio cuts in and out every 3 seconds.
I have enabled diagnostics. My ID is 131108EE
RedZone not working
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- Posts: 119
- Joined: Sat Jan 19, 2013 10:59 am
- Device ID: 131108EE
- Location: Holmdel, NJ
- x 1
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- Posts: 119
- Joined: Sat Jan 19, 2013 10:59 am
- Device ID: 131108EE
- Location: Holmdel, NJ
- x 1
Re: RedZone not working
Channel number is 835 if you see multiple streams
Re: RedZone not working
The app is using software video decode and the CPU can't keep up. It defaults to hardware decode so it may have detected a problem with hardware decode.
Can you please exit the app then launch it again so it detects the codecs again.
Can you please exit the app then launch it again so it detects the codecs again.
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- Posts: 119
- Joined: Sat Jan 19, 2013 10:59 am
- Device ID: 131108EE
- Location: Holmdel, NJ
- x 1
Re: RedZone not working
Will do
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- Posts: 119
- Joined: Sat Jan 19, 2013 10:59 am
- Device ID: 131108EE
- Location: Holmdel, NJ
- x 1
Re: RedZone not working
Just tried again, force stopped the app, restarted the TV, same issue. If I go to another HD channel like CBS HD (502) no issues, only RedZone on this TV (Phillips Android)
Re: RedZone not working
Ok, your TV reports a MPEG2 codec but this codec was broken when we tested it in 2022 so the app ignores it.
I am not sure why software decode isn't keeping up.
I will talk with my team on Monday.
I am not sure why software decode isn't keeping up.
I will talk with my team on Monday.
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- Posts: 119
- Joined: Sat Jan 19, 2013 10:59 am
- Device ID: 131108EE
- Location: Holmdel, NJ
- x 1
Re: RedZone not working
Understood thanks. I think we had this exact problem before. Something about a blacklist issue
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- Posts: 119
- Joined: Sat Jan 19, 2013 10:59 am
- Device ID: 131108EE
- Location: Holmdel, NJ
- x 1
Re: RedZone not working
With Sunday coming around, just wanted to see if there was an update
Re: RedZone not working
Sign up for the beta program for the Android app at https://play.google.com/apps/testing/co ... ndust.view and an updated version that fixes the software decode issues will be available if you go into the play store and check for updates.