No channels after cable activation xfinity

[Gganoe]

I recently got back xfinity service even though my cable card is activated and validated. I am still not getting any channels when I click detect channels button no channels are detected. It is has been over 24 hours.

Model: HDHR3-CC
Device ID: 13100FBB
Firmware: 20230713

19700101-00:00:00 System: reset reason = power on
19700101-00:00:01 CableCARD: M-CARD inserted
19700101-00:00:01 CableCARD: invalid session 0xDEAD (cchost_session:261)
19700101-00:00:04 System: network link 1000f
19700101-00:00:06 CableCARD: Technicolor/Cisco card (0103:0001)
19700101-00:00:10 System: ip address obtained: 10.14.0.71/24
19700101-00:00:10 CableCARD: authentication status: authentication in progress
19700101-00:00:10 CableCARD: authentication status: authentication success, validation success
20241001-14:14:41 CableCARD: time changed from Thu Jan 01 00:05:46 1970 to Tue Oct 01 14:14:41 2024


Any idea what is wrong with from the log?

[NedS]

We would like to get some diagnostic data:

1. Please go to http://hdhomerun.local
2. If it tells you that a firmware update is available, please install it
3. Click System Status
4. Check the Send diagnostic information box
5. Go back one page
6. Click Channel Lineup
7. Click on Detect Channels

Reply back to this post and we will check the logs

[signcarver]

Most likely with a Cisco card if you check the cablecard ca page you will see a status of not staged rather than ready. This usually means the card has not had connection to the "network" for 30 days and needs a special hit to get it setup. Occasionally the regular csr's can do it but for comcast Cisco cards are rare and usually for such to be fixed the local dncs operator has to get involved to fix it.

[Gganoe]

Thanks. I will contact xfinity.

[jasonl]

A while back, someone managed to get Comcast to tell them the magic words for is needed for the Not Staged message on Cisco cards, and they are "re-staging hit".