Cable card no HD channels Xfinity

[Mako320]

After the last firmware update, I could not receive any HD channels from xfinity. In my area the HD channels are from about 650-800. I only receive 55 channels in the ranges 0-264 and 1024-1191. Any ideas?

[NedS]

We would like to get some diagnostic data:

1. Please go to http://hdhomerun.local
2. If it tells you that a firmware update is available, please install it
3. Click System Status
4. Check the Send diagnostic information box
5. Go back one page
6. Click Channel Lineup
7. Click on Detect Channels

Reply back to this post and provide us the device ID of your HDHomeRun and we will check the logs. You can find the device ID on a label on the bottom of the HDHomeRun itself.

[Mako320]

No firmware update. I switched the co-ax cable and I received a better signal, but I am still missing several channels between 650 and 800, like espn, the news channels, amc, .....

Hardware Model HDHR3-CC
Firmware Version 20230713
DTCP1 1.7-SD20200724
WMDRM-NDT 10-SD20171110
Memory Report 64 MB SDRAM, 2 MB Flash
Power Status Active
Boot Status Booted
Device ID 131F3098


Card Manufacturer Arris/Motorola
Card Authentication success
Card Validation success
3DES encryption supported
OOB Frequency 104.200 MHz
OOB Lock 2.048 Mbps
Signal Strength 93% (-4.8 dBmV)
Signal Quality 100% (37.5 dB)
Channel List cablecard-oob

[gtb]

After the last firmware update, I could not receive any HD channels from xfinity. In my area the HD channels are from about 650-800. I only receive 55 channels in the ranges 0-264 and 1024-1191. Any ideas?

Something you can try is to contact the Comcast CableCARD support CSRs, and try words something like "I am not receiving all the channels I subscribe to". They they will typically try to send the appropriate provisioning data. It sometimes works (and is probably worth trying). I do not recall whether you may need to do a manual channel scan afterwards to update the list (it has been a long time since I had to do it).

The challenge is sometimes that for Motorola cards there are two different places in the system where the subscribed channels have to be correctly set. The account, and the specific CableCARD. Fixing things when they those two places are out of sync has sometimes required someone (at Comcast) with deep understanding of their systems and how they can go sideways.

[jasonl]

What gtb said. The card looks like it is only authorized for the "limited basic" tier (or whatever they call it) that just has locals, shopping channels, religious channels, and a couple others instead, of whatever your actual channel package is.