missing 1 group of channnels

[tj@snet.net]

I am missing 35-1, 35-2, 35-3, 35-4, 35-5, 35-6, 35-7, 35-12, on the flex 4k,
my media boxes have them, Tj

[jasonl]

We would like to get some diagnostic data to see what is happening:

1. In a web browser go to http://hdhomerun.local
   NOTE: That address will go do the first HDHomeRun device found on your network. If you have more than one HDHomeRun device, use the "device ID" printed on the bottom of the unit instead of "hdhomerun" in the address. For example, if your device ID was 104FFFFF then you would go to http://104fffff.local
2. If it tells you that a firmware update is available, please install it
3. Click "System Menu"
4. Check the "Send diagnostic information" box (if this box is already checked, please un-check then re-check it)
5. Go back one page
6. Click "Channel Lineup"
7. Click on "Detect Channels"

Reply back and provide us the device ID of your HDHomeRun and we will check the logs. You can find the device ID on a label on the bottom of the HDHomeRun itself.