no live tv, (no guide access)
no live tv, (no guide access)
as of today, i am gertting (no guide access) displayed on my devices tab, when i openup the hdhomerun program, be it on windows, android it just displays the recorded tv page, nothing else, i can see the tuner and rescan but i cannot access live programs, please help!
Re: no live tv, (no guide access)
We would like to get some diagnostic data:
Reply back to this post and provide us the device ID of your HDHomeRun and we will check the logs. You can find the device ID on a label on the bottom of the HDHomeRun itself.
- Please go to http://hdhomerun.local
- If it tells you that a firmware update is available, please install it
- Click System Status
- Check the Send diagnostic information box
- Go back one page
- Click Channel Lineup
- Click on Detect Channels
Reply back to this post and provide us the device ID of your HDHomeRun and we will check the logs. You can find the device ID on a label on the bottom of the HDHomeRun itself.
Re: no live tv, (no guide access)
hi, ,my device id is
12501b64
12501b64
Re: no live tv, (no guide access)
The logs indicate your HDHomeRun was not able to communicate with our servers, but then around 1:00 BST today you made some network changes and it has been fine since then. Is everything working now?
Re: no live tv, (no guide access)
It looks like something was preventing the HDHomeRun from communicating with our servers. Both the guide server and debug server were not able to communicate with your HDHomeRun for a while, but it seems to be working now. Do you have any network-wide ad blocking like Pi-hole or any special security software running on the network?
Re: no live tv, (no guide access)
i did a little reasearch online and saw issues in the past with dns,
looked for the dns on my router and its not there, factory reset it and still not there
changed it to an old router and its all working fine now
strange that the router has been used for ages with no issues
will have a look at it later, but for the meantime its working
thanks for your help
looked for the dns on my router and its not there, factory reset it and still not there
changed it to an old router and its all working fine now
strange that the router has been used for ages with no issues
will have a look at it later, but for the meantime its working
thanks for your help
Re: no live tv, (no guide access)
I'm getting the same again with my current new router.
What's the best DNS servers to use?
What's the best DNS servers to use?
Re: no live tv, (no guide access)
I use Cloudflare DNS, 1.1.1.1/1.0.0.1. Strong privacy policy and better performance than alternatives like Google DNS.
Re: no live tv, (no guide access)
Still having issues, the only way I can view tv is to use the channels app as it does not require Internet
Is there anyway to factory rest the unit?
also can the unit be forced to get the EPG data?
Is there anyway to factory rest the unit?
also can the unit be forced to get the EPG data?
Re: no live tv, (no guide access)
The HDHomeRun did reach the server at 20:55 UTC this evening, so that part of things is working, at least tonight (I don't have a way to see what might have happened previously). Can you re-enable the sending of diagnostic data in the HDHomeRun app and close and reopen it? Would like to see what the app is seeing now.
Re: no live tv, (no guide access)
have re enabled send info
when does it ask for epg data?
is there anyway i can trigger that?
also i would be great if you could still use it with no internet access
without having to use a third party app
going on what i have seen, it will work for a while and then no get epg data, and would like to know when it asks for it so i can trigger that myself
thanks
when does it ask for epg data?
is there anyway i can trigger that?
also i would be great if you could still use it with no internet access
without having to use a third party app
going on what i have seen, it will work for a while and then no get epg data, and would like to know when it asks for it so i can trigger that myself
thanks
Last edited by challenge on Tue Nov 21, 2023 2:14 am, edited 1 time in total.
Re: no live tv, (no guide access)
During normal operation, approximately every 8 hours, the HDHomeRun connects to our server and sends in the data for the channels that are currently enabled on the device, and gets a key back from the server. If it is unable to communicate with the server for some reason, it retries about every 10 minutes until it is successful, then goes back to the ~8 hour cycle. When you open the HDHomeRun app, it finds the HDHomeRun devices on your network and retrieves the channel lineup and the key from each device. The app the sends a request to our server including that key (or multiple keys if you have multiple devices) asking for the guide listings associated with those keys, and the server provides the data. The keys are also used for the DVR system for people who subscribe to that. The point of this system is to make sure that the guide data is only accessible to clients that are actually in contact with a particular HDHomeRun device.
There isn't anything that would be needed to trigger it because if it fails it will sit there and keep trying over and over again until it succeeds.
The code reported in the logs is 'early close', which means the HDHomeRun was able to get the address for the server and was connecting to it and trying to send the data, but something closed the connection first. Do you have any kind of security/firewall/parental control/other such filtering in place on the network?
Did anything change between 20:45 and 20:55 UTC on Wednesday? That's the time interval between the last failure and the first success.
There isn't anything that would be needed to trigger it because if it fails it will sit there and keep trying over and over again until it succeeds.
The code reported in the logs is 'early close', which means the HDHomeRun was able to get the address for the server and was connecting to it and trying to send the data, but something closed the connection first. Do you have any kind of security/firewall/parental control/other such filtering in place on the network?
Did anything change between 20:45 and 20:55 UTC on Wednesday? That's the time interval between the last failure and the first success.
Re: no live tv, (no guide access)
Thankyou for the reply
Nothings changed, that's the strange thing
It's worked fine for years with the same configuration, absolutely nothing changed
I did think it was the router or dns but tried both and its still intermittently not getting data
I'm at a loss what to do with it now
Nothings changed, that's the strange thing
It's worked fine for years with the same configuration, absolutely nothing changed
I did think it was the router or dns but tried both and its still intermittently not getting data
I'm at a loss what to do with it now
Re: no live tv, (no guide access)
Who is your ISP and what type of connection is it (cable, DSL, fiber, LTE, satellite, etc.)?
What router are you using currently?
What router are you using currently?
Re: no live tv, (no guide access)
currently using vodaphone 4g lte
and huawei b535 232 router
edit. just tried it again and its working,
nothing changed as ive been out, it probably will fail again later
edit again, not working this morning
does not make sense
can i factory reset it????????
and huawei b535 232 router
edit. just tried it again and its working,
nothing changed as ive been out, it probably will fail again later
edit again, not working this morning
does not make sense
can i factory reset it????????