Windows 10 Playback Choppy and Stops - mang

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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mang
Posts: 4
Joined: Sun Jan 29, 2023 4:52 pm

Windows 10 Playback Choppy and Stops - mang

Post by mang »

Using the Windows 10 HDHomerun app, playback is very choppy and will freeze all together at times. It's not consistent, but it happens about 70% of the days I use the app. This is both on my wired internet Desktop PC and my wireless Surface Pro. Sometimes if I tune into the standard definition version of the channel, the playback isn't as choppy, but sometimes it still does it. I find this happens most frequently with sports channels. Signal strength is very good according to diagnostics.

Playback works flawlessly on the HDHomerun app on my Firesticks and my Android phone, which are both on wireless. Never had an issue with these.

Are there any settings I may need to tweak in Windows or the app to get it to stop doing this?

Thanks!

mang
Posts: 4
Joined: Sun Jan 29, 2023 4:52 pm

Re: Windows 10 Playback Choppy and Stops

Post by mang »

Anyone else have this issue? Thanks.

Metalman
Posts: 66
Joined: Tue Jan 31, 2017 12:41 pm
Device ID: 131937B6

Re: Windows 10 Playback Choppy and Stops

Post by Metalman »

Did you try resting the app? Right click the homerun app > more > app settings > reset.
That helps when I have problems with the app.

nickk
Silicondust
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Re: Windows 10 Playback Choppy and Stops

Post by nickk »

Can you please turn on "send diagnostic information" in the settings menu of the HDHomeRun app then post back with the Device ID of your HDHomeRun.

Nick

mang
Posts: 4
Joined: Sun Jan 29, 2023 4:52 pm

Re: Windows 10 Playback Choppy and Stops

Post by mang »

nickk wrote: Mon Feb 27, 2023 7:29 pm Can you please turn on "send diagnostic information" in the settings menu of the HDHomeRun app then post back with the Device ID of your HDHomeRun.

Nick
Turned on just now.
1322CA7E

nickk
Silicondust
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Re: Windows 10 Playback Choppy and Stops - mang

Post by nickk »

The log shows a problem with the Windows system not accepting data fast enough. This is most commonly caused by third party security software.

1) For testing can you please run HDHomeRun Setup on your Windows PC and untick "use this PC for recordings" on the DVR tab.

2) Are you using any third party security software (ie other than Windows Defender / Windows Firewall)?

Nick

mang
Posts: 4
Joined: Sun Jan 29, 2023 4:52 pm

Re: Windows 10 Playback Choppy and Stops - mang

Post by mang »

nickk wrote: Sat Mar 04, 2023 7:39 pm The log shows a problem with the Windows system not accepting data fast enough. This is most commonly caused by third party security software.

1) For testing can you please run HDHomeRun Setup on your Windows PC and untick "use this PC for recordings" on the DVR tab.

2) Are you using any third party security software (ie other than Windows Defender / Windows Firewall)?

Nick
1) Ok, just unchecked that.
2) I do not have anything other than Windows Defender.

Played fine for about 10 minutes then froze on me just now watching NCAA tournament on CBS.

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