Live TV freezes While Recording

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
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jwwhite001
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Live TV freezes While Recording

Post by jwwhite001 »

I just recently started using HDHomeRun Flex. The first time I tried watching live while also recording the same program, the live viewing periodically froze for several seconds. Using Apple TV 4K unit. Never have any freeze ups if not recording.

nickk
Silicondust
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Re: Live TV freezes While Recording

Post by nickk »

Can you please turn on "send diagnostic information" in the settings menu of the HDHomeRun app on your Apple TV then reply back with the Device ID of your HDHomeRun.

Nick

jwwhite001
Posts: 15
Joined: Tue Jan 31, 2023 7:01 am
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Re: Live TV freezes While Recording

Post by jwwhite001 »

Do you want this done while it is happening?

nickk
Silicondust
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Re: Live TV freezes While Recording

Post by nickk »

What is the Device ID of your HDHomeRun?

jwwhite001
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Re: Live TV freezes While Recording

Post by jwwhite001 »

Device ID: 10A4D677

nickk
Silicondust
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Re: Live TV freezes While Recording

Post by nickk »

The log shows two issues...

The first is a write error attempting to write to the hard drive while watching live TV. I am not seeing any SMART errors but I would recommend running a long disk check on the hard drive using the WDC test software on your PC.

The second is a problem with the recovery handling of the write error - I am looking into this.

Nick

jwwhite001
Posts: 15
Joined: Tue Jan 31, 2023 7:01 am
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Re: Live TV freezes While Recording

Post by jwwhite001 »

I ran the WDC test software on the disk. It kept erroring out. I swapped the drive out with the one I have on my Other Guys unit (Tablo). I will see what that does.

I did find out last night that I didn't have to be watching the same channel as the recording to have it freeze up. I was watching one channel and recording a show on an other one and it still froze up several times.

Hopefully we can get this resolved. Thanks for the help.

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