HD App on Fire TV Stick 4K Crashing or Freezing on Channel Change

Help and support for HDHomeRun DVR and HDHomeRun software for Windows 10, Mac, Android, XBox, etc.
JDazell
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HD App on Fire TV Stick 4K Crashing or Freezing on Channel Change

Post by JDazell »

One of my customers has complained about the following behaviors, and I have also heard this from other customers recently.

Behavior started over a month ago:
- Bringing up the on-screen Guide, after pressing either the center button or the ring, it now takes about 3seconds to show on the screen. There never used to be such a long delay.

Behavior started in the past or two week:
- change channel and the screen will occasionally freeze, or go blank and then will refresh ... then OK.
- change channel and occasionally it will close the HD app and dump back to FireTV Home.

All Fire TV OS updates are current, Fire OS 6.2.8.1(NS6281/4054), Fire TV Home ver 6330056.1
All HD UI versions are current, Version 20210820(App)/20211011(UI)(beta)
HD Settings page
- "Early Access" ON
- "Send Diagnostics" ON
My Customer's Device ID-1510263A

I have experienced the crashing on channel change and going back to Fire TV home page, on my personal Fire TV Stick 4K, Fire OS 6.2.8.1(NS6281/4054), Fire TV Home ver 6330056.1
My Device IDs - 10803E43 & 15101E1B (Send Diagnostics) - ON

nickk
Silicondust
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Re: HD App on Fire TV Stick 4K Crashing or Freezing on Channel Change

Post by nickk »

Hi, can you please try sideloading the latest release (20211016):
https://download.silicondust.com/hdhome ... ndroid.apk

Nick

JDazell
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Re: HD App on Fire TV Stick 4K Crashing or Freezing on Channel Change

Post by JDazell »

Thanks
Will give it a shot on Monday 10/19, I'll update.

When will that version officially be released?

nickk
Silicondust
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Re: HD App on Fire TV Stick 4K Crashing or Freezing on Channel Change

Post by nickk »

JDazell wrote: Sat Oct 16, 2021 2:55 pm Thanks
Will give it a shot on Monday 10/19, I'll update.

When will that version officially be released?
It takes Amazon about 3 weeks to approve an app update. Google about a day.

Nick

Thunderthud
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Re: HD App on Fire TV Stick 4K Crashing or Freezing on Channel Change

Post by Thunderthud »

nickk wrote: Sat Oct 16, 2021 12:21 pm Hi, can you please try sideloading the latest release (20211016):
https://download.silicondust.com/hdhome ... ndroid.apk

Nick
Nick, I have side-loaded 20211016 with UI20211015f and am having the same issue with the app bombing out when changing channels. Have to restart the 4k firestick.

Having other issues as well relating to the app video going blank (as I had reported previously) but then coming back up after about 10 seconds. Then each time you switch channels, there is a long delay with the screen saying audio only and going blank for a while, then the video returns. Restarting the firestick fixes the problem, until the next time it decides to reoccur.

Please. a settings switch to force software decoding.

Thanks!

JDazell
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Re: HD App on Fire TV Stick 4K Crashing or Freezing on Channel Change

Post by JDazell »

Nick,

I side loaded on my Ftest FireStick 4k and my customer's two fire stick 4k. Worked perfectly on both.
One small quirk, on first launch after install and multiple subsequent manually cancelling the app and relaunching showed the same behavior; When bringing up the guide the cursor is on the bottom taskbar in the middle of the timeline. The guide is non-populated. the typical pressing the upper or lower ring will not change the channel because the focus is on the taskbar. After doing this four times, I moved over to the right and scrolled through the channels. As I did the graphics for each channel on the guide populated.
After that, closing and relaunching displayed the expected behavior, with the focus on the right side channel guide and up & down now again changed the channel.
I confirmed this aberrant behavior on both of my customer's Fire Tv 4ks.

Jeff
So ... bottom line thanks. My other customer with Seven Fire TV sticks will just have to wait the three weeks. I refuse to spend 3+ hours at her house updating them all in this manner. :lol: :lol: :lol:

Thunderthud
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Re: HD App on Fire TV Stick 4K Crashing or Freezing on Channel Change

Post by Thunderthud »

Unfortunately, my 4k firesticks are now useless with current app and UI, 20211016/20211015f,

After restarting the firestick, it will work okay for a short while until you watch live or a recording for about 5 to 10 minutes. At which point it will go black. After a period of time, the picture will come back. After it does, in the software decode mode, attempting to change channels will bomb the app out to the firestick menu. Unless you want to watch that channel only, you have to reboot the firestick in order to change the channel.

PLEASE, a switch in settings to force software decode, until you can get this sorted out.
(My 1k firesticks work fine)

Thanks!

JDazell
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Re: HD App on Fire TV Stick 4K Crashing or Freezing on Channel Change

Post by JDazell »

Nick,

I just heard from my customer where I sideloaded the updated UI. They are still experiencing the black screen and crash out to Fire TV menu. He is estimating that it is failing three out of five attempts in changing the channel.
He is perturbed but the W.A.F. is zero on a scale of 10. Not good!

nickk
Silicondust
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Re: HD App on Fire TV Stick 4K Crashing or Freezing on Channel Change

Post by nickk »

We figured out the crash today.

In addition, we confirmed that once the codec has wedged itself it can't be reset and used again.

Nick

Thunderthud
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Re: HD App on Fire TV Stick 4K Crashing or Freezing on Channel Change

Post by Thunderthud »

nickk wrote: Thu Oct 21, 2021 4:10 pm We figured out the crash today.

In addition, we confirmed that once the codec has wedged itself it can't be reset and used again.

Nick
Great! Thanks

Thunderthud
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Re: HD App on Fire TV Stick 4K Crashing or Freezing on Channel Change

Post by Thunderthud »

App 20211022 still no good. Bombed on channel change. Can't get any video.

Get an audio only then goes black and stays black

Knocks out youtube, prime, etc

Have to restart firestick.

AGAIN. Please put switch to manually force low res mode, until you get this sorted out.

Thank you for your efforts!

nickk
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Re: HD App on Fire TV Stick 4K Crashing or Freezing on Channel Change

Post by nickk »

Thunderthud wrote: Sat Oct 23, 2021 4:47 am App 20211022 still no good. Bombed on channel change. Can't get any video.
Did the app crash back to the FireTV home screen or did it just not play video?

Thunderthud
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Re: HD App on Fire TV Stick 4K Crashing or Freezing on Channel Change

Post by Thunderthud »

nickk wrote: Sat Oct 23, 2021 8:18 am Did the app crash back to the FireTV home screen or did it just not play video?
After saying "audio only", it went to a black screen in the app. I think I had to hit home to get out. Then all the app would only give a black screen instead of video, and all other video apps crippled as well, until restart of firestick

Waiting for the codec to quit before switching to software decoding is not a good idea, if it's going to kill Netflix, prime, YouTube, etc, even if the HDHomeRun app then starts running in low res state . That's why I keep asking for the manual switch... unless the triggering if the lockup of the codec in the app can be avoided to begin with

Thanks for looking into this!

JDazell
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Re: HD App on Fire TV Stick 4K Crashing or Freezing on Channel Change

Post by JDazell »

The version 20211015f, works on the non 4k Fire Stick. When changing channels it Flashes a black scree n "Audio Only" and then works fine. On the Firestick 4k, 2 out of three change channel attempts fail back to Fire TV Home screen.

nickk
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Re: HD App on Fire TV Stick 4K Crashing or Freezing on Channel Change

Post by nickk »

We have been investigating - it looks like the GPU driver is getting confused/wedged - not only does the hardware codec wedge but it has problems rendering the UI.

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